REGIONAL DISPATCHER APPRENTICE

City of WorcesterCity of Worcester, MA

30+ days ago

Salary

$26.44–$32.38 hourly

Job type

Full-time

Job description

Description

REGIONAL DISPATCHER APPRENTICE

DEPARTMENT OF EMERGENCY COMMUNICATIONS

CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for the position of Regional Dispatcher Apprentice in the Department of Emergency Communications. Under the general direction of the Senior Regional Dispatcher, the position is responsible for receiving and transmitting information accurately and rapidly via communications equipment for Police, Fire and EMS. All Police, Fire, and 9-1-1 calls are received and dispatched from a state-of the art emergency Communications Center.

Bilingual, multicultural candidates are strongly encouraged to apply.

ESSENTIAL ELEMENTS :

Operate a computer-aided-dispatch (CAD) system
Answer emergency and non-emergency telephone calls promptly and courteously
Obtain complete information from callers and make a rapid and accurate determination of the nature and priority of each call
Select and dispatch the most appropriate emergency response unit(s) in accordance with established user-agency policies and procedures
Monitor safety of field personnel and dispatches assistance as required
Special projects as assigned by supervisor and perform other related duties

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES :

Ability to learn and understand Department policy, procedures, and equipment

Demonstrated computer proficiency; proficiency with Microsoft Office Suite (Word, Excel, Outlook)

Excellent verbal and written communications skills

Strong organizational skills and flexibility; detail oriented with a high degree of accuracy

Ability to maintain professionalism and confidentiality

Ability to complete projects with limited supervision

Ability to work independently and as part of a team

Ability to establish and maintain professional relationships with diverse and vulnerable populations

Ability to pass State 911 and APCO Certification

Ability to pass a CORI to become CJIS Certified

MINIMUM REQUIREMENTS :

High school diploma or equivalent

Ability to work rotating shifts including nights, weekends, holidays. Overtime required

Excellent communication skills

PREFERRED QUALIFICATIONS :

Associate Degree in Criminal Justice, Education, Public Administration, or a related field

Up to date State 911 / APCO Certifications

One (1) year of experience working with diverse and vulnerable populations

One (1) year of experience working in a dispatch or call center environment

SALARY RANGE : $26.44-$32.38 hourly, full-time, with an excellent benefits package.