Data Entry Analyst

Job Description

In this role you will support the Order Entry (OE) Supervisor and the Order Entry Team to ensure timely and accurate booking of customer orders to achieve OE expectations. This role will interact with our customers to ensure that purchase orders with questions or concerns are addressed timely and accurately. Additionally, this role will support continuous improvement measures related to repeat questions, call back template enhancements, identifying opportunities to avoid re-work and act as an intercompany liaison, for unique order questions.

• Point of contact for CS Call Backs (CB), addressing issues with OE Reps, the customer, or internally.
• Real time feedback for continuous improvement training for OE Reps on CB that could have been addressed with further understanding or existing templates.
• Ensure timely turnaround for orders on Entered status and troubleshoot OE Rep concerns.
• Working within guidelines, this role has the authority to cancel questionable order lines to achieve on-time expectation.
• Escalating CB to work with U.S. Customer Service for extraordinary requests.
• Manage CS Order Entry queue in OSC to eliminate spam, distribution of assigned accounts and ensure that orders are timely distributed by 3pm to achieve OE metrics.
• Understanding repeated patterns and bottlenecks created within our customer’s ordering patterns to suggest continuous improvement ideas through engagement with our customers.
• Assist CS Supervisor with audit requests.
• As directed by Supervisor, provide assistance to Order Entry Team to achieve daily OE goals.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.