PHYSICAL OFFICE LOCATION : PEC Technology Center - 1506 US-281, Johnson City, TX 78636, PEC Technology Center - 1506 US-281, Johnson City, TX 78636, TX 78636
Hybrid Work Options Available
139,600.00 Minimum Starting Base Pay
- KPI Bonuses + Competitive Benefits
- Qualifications may warrant greater starting base pay within the full pay range. Individual base pay is determined by experience, job-related skills, and relevant education or training.
Position Summary
This position is responsible for technical leadership and managing all network related hardware and software, to include all enterprise level networking systems and telecommunication systems.
Essential Duties & Responsibilities
Manage work schedules to ensure maximum system availability, reliability, efficiency, and confidentiality of information systemsIdentity obstacles, issues, and opportunities to increase operational effectivenessAssist with design, deploying and maintain enterprise cyber security effortsMonitor network and telecom operations to resolve problems and ensure uninterrupted servicePerform network design, modeling, analysis, troubleshooting and oversightCoordinate and manage the installation of hardware, software, infrastructure cabling, network switching, edge firewalls, wireless access points and wireless end points at existing and new constructionResearch and recommend vendor tools to support the enterprise and control system networks including all LAN, WAN & other connectivityBenchmark and recommend solutions based on industry best practices keeping up with technology updates and recommend necessary updates in a timely manner to deliver a world- class network and servicesWrite operations technical specifications documentsInterface and coordinate tasks with internal and external resourcesIdentify and implement VoIP networking components, techniques, and protocolsTroubleshoot and triage network incidents ranging from physical layer issues up to application related load balancing problems throughout the network stack / system incidentsDesign, test and inspect IP based data communications systemsDevelop, evaluate, and document network standardsDevelop disaster recovery and business continuity plans regarding network infrastructureImplement, manage and evolve network hardware and software architecture strategiesDrive the adherence to a network security plan including 2FA authentication, firewalls, proxy servers, remote access, and federation Cyber securityConduct operational efficiency reviews focused on the analysis of network performance and identify areas opportunities for improvementReview wireless access point coverage and execute a plan that optimizes Wi-Fi at all cooperative locationsSupervise the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors, or problemsProvide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputesImplement corporate and departmental policies, procedures, and service standards in conjunction with managementDiscuss job performance problems with employees to identify causes and issues and work to resolve problemsTeach and instruct employees in job duties and company policies or arrange for training to be providedEvaluate employees' job performance and conformance to regulations and recommend appropriate personnel actionRecruit, instruct and supervise subordinatesInterpret and communicate work procedures and company policies to staffDevelop and review operating proceduresDevelop, manage, and maintain department budget – multi-year and IMSEstablish work priorities and activitiesRecommend promotions, transfers, hires and other disciplinary actionEstablish metrics and prepare monthly reportsAssist with maintaining regulatory compliance and certification particularly NERC CIP requirementsAssist with network infrastructure related components during facilities construction projectsAssist with Operational Technology related products / solutions, to include control systems and networksMaintain the security of confidential informationStay abreast of advances in technologyDemonstrate regular and prompt attendancePerforms other related duties as necessary or assignedSupervisory and / or Leadership Responsibilities
A full range of supervisory activities, training, evaluation, coaching, counseling, and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, ensuring that employees have a clear understanding of their responsibilities and ensuring that deliverables are completed as required.
Knowledge, Skills & Abilities
Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing informationKnowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgetingKnowledge of principles and processes for providing customer serviceKnowledge of load balancing integration, design techniques and implementation processesKnowledge of budgeting and procurement processes for network projects systemsKnowledge of Active Directory, DNS and DHCP functionalityKnowledge of network protocols such as SNMP, EIGRP, BGP, OSPF, STP, IPSECKnowledge of enterprise cyber securityKnowledge of Cisco switches, routers, firewalls, and VPN devicesKnowledge of VMWare vSphere and NSXKnowledge of OS and networks, i.e., Windows server, iOS, Citrix, TCP / IP, L2 / L3 switches, load balancing, firewalls and MS clusters, HA / ORKnowledge of Microsoft 365 productsKnowledge of Cisco and VoIP networks and integrationKnowledge and experience with Cloud technology including Microsoft Azure, AWS and / or Google Cloud Platform (GCP)Skilled in monitoring and managing performanceSkilled in establishing and communicating performance expectations and metricsSkilled in time managementSkilled in prioritizing and managing changing prioritiesSkilled in anticipating, identifying, analyzing, and resolving conflict and problemsAbility to troubleshoot and solve technical problemsAbility to develop disaster recovery and business continuity plansAbility to deliver relevant and timely results based on organizational requirementsAbility to communicate effectively verbally and in writingAbility to listen and understand information verbally and in writingMinimum Qualifications - (Education, Experience)
Bachelor’s Degree in a related fieldDirectly related experience may substitute for educationSix years of network and wireless technologies experience, including three years of supervisory experienceCisco network certifications such as Cisco Certified Network Professional (CCNP) or Cisco Certified Network Engineer (CCNE) preferredMicrosoft certifications such as Microsoft Certified Professional (MCP) preferredPhysical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The employee may be required to stand; reach with hands and arms, stoop and kneelThe employee may be required to sit or stand for long periods of timeThe employee may be required to lift, carry, push, pull or move up to 75 poundsThe employee may be required to travelExempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay periodThis position may be required to work more than 40 hours per weekThis description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.
Position Open Until Filled
Pedernales Electric Cooperative is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.
