Business Operations Support Coordinator

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The purpose of this position is to coordinate every stage of the repair process once Operations has received the medical device. This position will serve as a liaison for customer care specialists, internal repair departments and external repair vendors regarding the status of a repair, customer / sales concerns and information requests. Additionally, this position provides scheduling and administrative support directly to their related operations department.

Duties

Liaison between Customer Care Specialists and Repair Departments for normal processing of a customer order and to resolve any issues that may arise during the repair :

• Quotes, Approvals, Details of Performed Repair, Price Codes, Warranty Concerns, Estimated Ship Dates, Repair Capabilities, Repair Exchange, Certified Pre-Owned Programs, etc.
• Handles all Logistics and Communication with External Repair Vendors.
• Develops Point of Contact relationship with their counterpart.
• Handles all Shipping and Receiving functions.
• Translate and / or revises vendors quotations and communication to ensure consistency with IMS pricing and repair codes.
• Monitors status of repair and facilitates discussions to resolve issues.
• Notifies vendors of quality and delivery concerns.
• Provides Production Scheduling Assistance to Department Managers.
• Assists other Departments (Shipping / Receiving, Stock Room, Quality Assurance) as needed to facilitate the smooth execution of the repair process.
• Executes Reports for both Operational Performance, Customer Repairs, and Product Category metrics.
• Performs all Oracle transactions to complete the duties listed above.

Education Degree

Associate's Degree

Required Experience

Number of years' experience accepted in lieu of degree and type : 4 years of work experience with 2 of those years in customer service. Experience in working in the medical device field a plus.

Number of years' experience with degree indicated above and type : 2 years of work experience with 1 of those years working in customer service.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE : STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.