IT Instructor

Job Details

Level

Experienced

Job Location

5285 7400 Scott Hamilton - Little Rock, AR

Position Type

Full Time

Salary Range

21.00 Hourly

Job Shift

Instructor

GENERAL DESCRIPTION OF POSITION

This position coordinates the activities, assignments, scheduling, and training of clients for the Goodwill Works, Digital Skills Accelerator, and industry-specific programs at The Academy at Goodwill licensed by the Arkansas State Board of Private and Career Education.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, values and mission in everything you do and every interaction you have with co-workers, clients, customers, and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the career and digital skills educational instruction of students enrolled in The Academy at Goodwill, including but not limited to persons with disabilities and other special needs, that desire an opportunity to attain skills useful and necessary to getting a job, building a career, and retaining long-term employment. Teach courses at a variety of times and locations, including evening and weekends. Travel will be necessary 50-75% of the time. Group instruction will take place both virtually and in-person. This duty is performed daily, about 50% of the time.
• This position will instruct and train clients in a range of soft skills and career best practices, including but not limited to : Conflict Resolution, Customer Service, Decision-Making, Dependability, Ethics in the Workplace, Motivation, Organizational Skills, Self Advocacy, Social Interactions, Stress / Anger Management, Team Building, Time Management, and Self-Determination; Career Development, Career Advancement, Community Resources, Job Retention, and Professionalism. This duty is performed daily, about 20% of the time.
• Maintain orderly and current client files that adhere to regulations required by the Arkansas State Board of Private and Career Education. Maintain accurate documentation of program operations and services including, but not limited to, documentation required for participant files, internal support systems, compliance, and electronic records. This duty is performed daily, about 15% of the time.
• Assist the Program Development Managers and Career Service Managers in developing classroom instruction, assessing skills attainment, and recommendations for placement of successful completers entering the workforce. This duty is performed daily, about 10% of the time.
• Maintain and properly store / secure equipment, supplies, tools associated with duties and transport equipment, supplies, and tools to assigned duties. This duty is performed daily, about 5% of the time.
• Perform any other related duties as required or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

EDUCATION AND EXPERIENCE

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 2-3 years related experience and / or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Valid Arkansas Driver's License

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Intermediate : Microsoft Office, Google Suite

Basic : Presentation / PowerPoint, Spreadsheet

INITIATIVE AND INGENUITY SUPERVISION RECEIVED

Under general supervision where standard practice enables the employee to proceed alone on routine work, referring all questionable cases to supervisor.

PLANNING

Considerable responsibility with regard to general assignments in planning time, method, manner, and / or sequence of performance of own work, in addition, the work operations of a group of employees, all performing basically the same type of work.

DECISION MAKING

Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance; the latter of which would affect the work operations of other employees and / or clientele to a moderate degree.

MENTAL DEMAND

Close mental demand. Operations requiring close and continuous attention for control of operations. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved.

ANALYTICAL ABILITY / PROBLEM SOLVING

Moderately structured. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.

RESPONSIBILITY FOR WORK OF OTHERS

Responsibility for work of others : Not indicated.

RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT

Regularly responsible for property where carelessness or error would result in only minor damage or minor monetary loss. Almost continuous care and attention is required when handling this property in order to prevent loss.

ACCURACY

Probable errors would not likely be detected until they reached another department, office or patron, and would then require considerable time and effort to correct the situation. Frequently, possibility of error that would affect the organization's prestige and relationship with the public to a limited extent, but where succeeding operations or supervision would normally preclude the possibility of a serious situation arising as a result of the error or decision.

PUBLIC CONTACT

Regular contacts with patrons, either within the office or in the field. May also involve occasional self-initiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization.

EMPLOYEE CONTACT

Contacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others.

QUALIFICATIONS

PREFERRED QUALIFICATIONS