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Help Desk Specialist / IT Support Technician

Help Desk Specialist / IT Support Technician

MJ Boyd ConsultingMiami, FL, United States
5 days ago
Job type
  • Full-time
Job description

Job Summary

Our client is looking for a Help Desk Specialist to provide technical support and assistance to employees or customers. The ideal candidate will have strong problem-solving skills, excellent communication, and the ability to troubleshoot various hardware, software, and network issues.

Key Responsibilities

  • Provide Tier 1 & 2 Technical Support
  • Respond to IT support requests via email, phone, or ticketing system
  • Diagnose and resolve hardware, software, and network issues
  • Escalate complex problems to higher-tier IT support when necessary
  • Manage IT Assets & Systems
  • Install, configure, and update software and hardware
  • Maintain user accounts, access control, and permissions (Active Directory, Google Workspace, etc.)
  • Ensure proper documentation of technical issues and resolutions
  • Support Cloud & SaaS Applications
  • Assist users with Office 365, Google Workspace, and other productivity tools
  • Troubleshoot VPN, remote desktop, and cloud-based applications
  • Security & Compliance
  • Educate users on best practices for IT security
  • Support data backup and recovery processes
  • Monitor and report potential security threats

Required Skills & Qualifications

Education :

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
  • Language : English & Spanish

    • Technical Skills :

  • Experience with Windows, macOS, and Linux troubleshooting
  • Knowledge of networking (DNS, DHCP, VPN, TCP / IP)
  • Familiarity with ticketing systems (Jira, ServiceNow, Zendesk)
  • Basic scripting (PowerShell, Bash) is a plus

    • Soft Skills :

  • Strong problem-solving and multitasking abilities
  • Excellent communication skills for non-technical user
  • Ability to work in a fast-paced environment

    • Preferred Qualifications (Nice to Have)

  • IT certifications (CompTIA A+, ITIL, Microsoft Certified : Modern Desktop Administrator)
  • Experience with enterprise security tools (firewall, antivirus, endpoint protection)
  • Previous experience in a customer-facing IT support role.