POSITION SUMMARY :
Richmond Area Multi-Services (RAMS), an innovative and groundbreaking mental health organization, is searching for a Chief Operating Officer (COO) to serve as an integral member of the executive leadership team.
The COO will have oversight of key areas : quality management and evaluation, compliance, information technology, and contract agreements, as well as taking part in organization-wide strategic planning. The COO will be charged with further developing and implementing policies & procedures and processes that integrate performance across all organizational functions and produce collaboration and value-added synergy while also fostering a culture of professional growth and innovation among a talented and diverse staff.
This is currently a hybrid role, with at least two days on-site in-office working directly with RAMS Administration, and in-person meetings with RAMS Program Managers, Funders, and Community Partners as typically expected for this role. RAMS has the discretion to increase on-site work schedule.
Founded in San Francisco’s Richmond District in 1974, RAMS offers comprehensive services that aim to meet the behavioral health, social, vocational, and educational needs of the diverse community of the San Francisco Area with expertise in serving the Asian & Pacific Islander American and Russian-speaking populations. Almost 50 years later, RAMS provides programs throughout San Francisco and Alameda County. The budget has grown to $35+ million, organizational staff now provide services in 30+ languages, services reach over 17,000 people annually, and the organization employs 350+ individuals residing in the greater Bay Area.
RAMS was named 2022 Nonprofit Of The Year by CA State Legislators. As a RAMS employee, you will be on a team of dedicated professionals provided with educational resources and trainings, professional development opportunities, competitive salaries, benefit plans with no medical out-of-pocket cost to you, as well as extensive employee well-being programs.
ESSENTIAL RESPONSIBILITIES :
Strategy, Vision, and Leadership
- Work with the CEO in planning, directing, managing, and overseeing the agency’s administrative and programmatic operations
- Collaboratively lead the agency’s efforts in the development, implementation, and evaluation of the strategic plan to drive the achievement of the organizational mission
- As a member of the Executive Leadership Team, provide a united, visible, and strong leadership presence across the organization
- Represent the organization externally with funders, community coalitions / committees, and in contract negotiations
Team Development / Leadership
Oversee and supervise Quality Management, Evaluation, and Compliance areas, which implements the compliance program and leads quality improvement initiativesOversee and supervise Clinical Training areas and strategies, including clinician-in-training activities and professional development opportunities for staff and the community-at-large.Oversee and supervise the Information Technology (IT) DepartmentPromote a culture of high performance and continuous improvement that values learning and a commitment to qualityEstablish and monitor performance, development goals, and accountability of staff in the above departmentsOperations
Identify opportunities to leverage cross-departmental / program strengths to maximize potential new opportunities and / or to address organizational challengesLead all accreditation, certification, and compliance monitoring activitiesServe as the agency’s Privacy and Compliance Officer, further develop the Compliance Program and agency’s administrative and clinical policies and proceduresEstablish quality standards and develop overall organizational performance measurement framework, linking conceptual models to program monitoring and evaluation, and identifying strategies and models to scale;Engage in research and data analytics; Facilitate the communication of impact results (e.g. reports to funder, stakeholders, etc.)Lead the professional services contract development process with funders (e.g. SF City Departments), including narratives and budgetsClosely collaborate with Finance, Development, and program service departments regarding potential and existing revenue and expenditures, program design and services, and efficient and effective resourcingMinimum Required Qualifications :
Doctorate and / or Masters degree in Administration, Psychology, Marriage & Family Therapy, Counseling, Social Work, or other related disciplines from an accredited institutionFive or more years of experience providing administrative oversight of the operations of a community behavioral health services program, including program operations, quality improvement, and supervision of diverse & multi-disciplinary staffDemonstrated experience in writing & monitoring contracts, budget analysis, data management & analysis, and billing practicesOther Preferred Qualifications :
Valid clinical Board registration or licensure in California (i.e., LCSW, LPCC, MFT, Psychologist), highly preferredExperience in working with adults & children with acute & / or persistent behavioral health concerns, preferably in a variety (outpatient, school, residential) of community settingsFamiliarity with San Francisco and / or Alameda county community services – Dept. of Public Health, Dept. of Human Services – CA Dept. of Rehabilitation, etc., including philosophy of care, levels of care for clinical services, and the delivery of such services, highly preferredFamiliar with concepts and modalities of organizational development and strategic planningKnowledge and recognition of effective investment and improved utilization of technology in agency operations, program infrastructure, and employee engagement & retentionBilingual ability in Cantonese, Mandarin, Russian, Spanish, Tagalog or Vietnamese, preferred