CUSTOMER SERVICE REPRESENTATIVE (CSR)
Realm HealthDallas, TX, United States- Full-time
- Part-time
Why Realm Health?
We are the fastest growing affordable healthcare solution servicing America’s transportation industry.
It's our promise! Realm Health delivers easy-to-access and truly affordable healthcare on your terms. Our Plans provide customizable designs that are guaranteed issue, low premiums, 24 / 7 / 365 access to quality care, and a dedicated team of professionals to help ensure you are meeting your healthcare goals.
We are looking for a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities :
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements :
Job Type : Full-time, Part-time, Temporary, intern, Per Diem, Contract
Pay : $28.00 - $42.00 per hour
Expected hours : 20-40 per week
Benefits :Schedule :
Work Location : Remote
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