Theater Guest Services
IPICAtlanta, GA30+ days ago
Job descriptionPrevious experience is preferred or a minimum of 6 months experience in food service / hospitality / sales. Previous point of sale system experience is recommended. Ability to work collaboratively in a fast-paced work environment. Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service. Ability to work a variable schedule, including weekends, and shifts from morning through late night. Position will require frequent standing, bending / kneeling, lifting and carrying up to 50 lbs. Flexible Scheduling Free Telemedicine Dental and Vision Free Movie Tickets Food & Beverage Discounts at all locations Discounts through Life Mart and Tickets At Work Career growth potential - advancement opportunities Team Member Recognition Programs - earn rewards Movie Screenings
Job Description
Guest Services
Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone.
Responsibilities :
- Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating.
- Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable.
- Use reservation system and seating chart according to IPIC policies.
- Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
- Build a relationship that makes guests want to return.
- Use hospitable farewell techniques to say goodbye / thank you to every guest.
- Secure payments and process through the POS in a timely manner.
- If asked by Management, act as a peer mentor for new team member members.
Requirements
Experience & Qualifications :
Team Member Incentives :