Virtual Support Specialist

A company is looking for a Virtual Support Specialist to provide technical support in a remote setting.Key ResponsibilitiesProvide technical support via phone, email, or remote access for escalated support ticketsMaintain accurate documentation of support tickets and create / update knowledge articlesStay updated on technology trends and drive the adoption of new processes to enhance customer experienceRequired QualificationsHigh School diploma or GED1-3 years of related work experienceCompTIA A+ and ITIL 4 Foundations Certifications preferredBasic networking knowledge (e.g., DHCP, TCP / IP)Experience with remote support tools