Senior Manager, Research Operations

Recruiting : VA - McLean, United States of America, McLean, VirginiaSenior Manager, Research Operations

Senior Manager, Research Operations | LOB

We are currently seeking a Research Operations Sr. Manager to join our team. We are passionate about keeping our design teams well managed so that they can deliver world-class products that redefine our customers’ day-to-day financial activities. This role will oversee our embedded Research Operators enabling our product delivery teams across the enterprise and report into our Head of Risk and Program Governance for Experience Design.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You’ll Do :

You’ll be asked to handle a variety of responsibilities, including :

Portfolio Strategy for Research Operations

Identifying, standardizing and scaling research operations best practices, specifically with respect to research manage and overall metrics and reporting

Designing, streamlining and automating organization-wide research operational processes to simplify and enable associates and leaders to focus on their work

Driving momentum by creating transparency to the overall research & research operations portfolio

Creating and overseeing organizational feedback mechanisms to understand operational process inefficiencies and pain points related to research processes

Tracking effectiveness of operating standards and research management activities, identifying opportunities for increasing awareness, proactive support for product teams, training in research best practices & design leadership alignment of research in flight

Building and maintaining all research operations metrics (including active and strategic research), reporting, feedback and routines :

Reporting on the portfolio of work, organizational health and satisfaction to stakeholders, design leaders, top of house & teams

Coordinating and facilitating operational activities and events, specifically identifying ongoing educational, awareness gaps, designer and researcher training and tool management

Establish the required cadences, templates, routines & systems for sprint planning across both operational research and active research, proactively gathering intake of work or potential work

Be comfortable working at all levels of zoom, from influencing portfolio strategy to task execution

Collaboration & Connection

Establish research mechanism standardization for lines of business GSD processes, proactively identifying gaps in adoption, needs in awareness and training & continual collaboration with command centers

Partnering with design leads, partners and teams to coordinate and prioritize resources and the portfolio of cross-organization work

Work in lockstep with our tools, Enterprise Risk, and associated teams to drive risk mature processes and practices

Building and maintaining strong working relationships by collaborating with design leads, product, command center and tech partners to uncover operational needs for research operations

Developing and deploying a communications and education strategy for research operational changes, including tool usage, research insights library iterations & opportunities to increase the maturity of research awareness in partners, designers & tech teams

Connecting with design operations, chiefs of staff, and design practice communities across Experience Design organization by learning, sharing, and teaching

Lead & Develop Teams

Building and leading a successful team by mentoring, coaching, and elevating others

Guiding team members in strategy, research, design, alignment, analysis, process improvement, and change management

Navigating conflict resolution within your team as well as within projects, teams and partner relationships

Tools & Systems

Maintain, improve and iterate on the research operational systems strategic value to partners through education, development of new practices, feedback mechanisms and tracking usage & compliance

Manage the licensing needs, access, seat requirements, education & budgeting required for supporting and scaling user research tools across multiple organizations

Partner with Tools team on best practices, governance, and strategy for new tooling

Basic Qualifications

Bachelor’s Degree or Military experience

At least 5 Years of Project Management experience

At least 3 Years of People Management experience

Preferred Qualifications :

At least 8 years of Project Management experience

At least 5 years of People Management experience

Exceptional communication and collaboration skills

Excellent problem solving and influencing skills

Master’s degree or advanced Degree in Behavioral Science, economics, Cyber security, MBA or related field

Experience partnering with Risk, HR, Finance, Design, Product, Tech and Strategy partners

Experience managing multiple large portfolios of work

Familiarity working with design, creative or analytics teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site) : $172,900 - $197,300 for Sr Manager, Project Management