Infrastructure Analyst - Job Scheduling and Migration

Description

Overview :

Completes activities related to larger and / or more complex installations, configuration, operation and maintenance of systems hardware / software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.

Primary Responsibilities :

• Respond to and resolve Service Desk escalations based on outcome of previous incidents.
• Create / document procedures for work orders and request-based tasks.
• Respond to and resolve identified technical incidents requiring problem-solving; analyze and isolate the issues.
• Use diagnostic tools to troubleshoot issues.
• Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Research options when anomalies occur; identify recommendations to address them and review with senior staff
• Schedule maintenance changes to reduce operational risk.
• Participate in project work in cross-functional teams; lead technical team within a project and provide input to design efforts.
• Complete evening and weekend responsibilities as scheduled.
• Initiate, create and document procedures for maintenance tasks and other needs to serve as a reference source.
• Identify opportunities to automate or improve SOP and maintenance tasks to improve efficiency.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required :

Education and Experience Preferred :

About M&T

M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $71,985.72 - $119,976.20 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location :

Buffalo, New York, United States of America