Tax Preparer

A company is looking for a Tax Associate (Non-Credentialed).Key ResponsibilitiesInteract with customers via video communications to assist with tax returnsProvide tax advice, full-service return preparation, and resolve product inquiriesDocument customer interactions and work towards meeting company KPI metricsRequired QualificationsExperience in tax preparation or related fieldFamiliarity with tax software and government resourcesAbility to apply defined practices and proceduresExperience in customer service or customer-facing rolesWillingness to participate in pilot testing and projects as needed