Status Board Operator

Westgate ResortsLas Vegas, NV, US

30+ days ago

Job type

Full-time

Job description

Job Description

Company Description

ABOUT WESTGATE RESORTS

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

General Summary Of Duties :

Provide excellent customer service to guests, coworkers and management. Answer and direct incoming and outgoing calls, assign rooms for housekeeping services to Guest Room Attendants, maintain information in Company systems and records, and track, issue, and collect inventory of radios and iPods used by Housekeeping Department personnel.

Role and Responsibilities : (Includes but is not limited to the following)

Provide excellent customer service to guests, coworkers and management.
Receive and direct internal / external telephone calls that have been placed with the Department
Assign, track, update and prioritize guest rooms for housekeeping service in REX including serving as liaison between Housekeeping, Facilities, and Hotel departments to facilitate the service for maintenance and / or rush rooms.
Input information, room status, and other information into Company’s systems (including but not limited to REX and HotSos) for room reports.
Communicate by way of written data that pertains to guest rooms, rooming areas, and employee relations.
Collect, inventory, and log radios and Ipod devices according to property guidelines.
Duties as assigned by management.

Qualifications

Performance Requirements : (Knowledge, skills and abilities)

Excellent interpersonal and communication skills.

Ability to listen effectively, read, write, speak, and understand the English language clearly to ascertain and document important information, to follow written and / or verbal instructions, to provide clear direction / guidance to subordinates, and to communicate with other employees, management, and external contacts.

Social skills as demonstrated by the ability to listen and respond to employee or management inquiries / concerns using a position, clear speaking voice, answering questions, and / or offering assistance, giving accurate information regarding plans, policy, or procedures within guidelines.

Ability to move and work throughout confined office area, and / or sit at desk workstation for the duration of the shift.

Basic mathematical skills necessary to verify / balance reports and perform simple calculations.

Ability to organize / prioritize work, meet deadlines, work with minimal supervision / multiple interruptions, exercise judgment, and adapt instructions / directions from one assignment to another.

Ability to access and input information using a moderately complex computer system.

Ability to maintain attendance in conformance with standards.

Ability to maintain a neat, clean and well-groomed appearance.

Follow the lead of Management and accept any additional tasks and assignments deemed necessary.

Additional Information

Experience Requirements

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Education Requirements

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Desirables :

Fluent in Spanish is a plus