Special Projects Representative I

Shift4Center Valley, Pennsylvania, United States

30+ days ago

Job description

Overview

Special Projects Representatives are expected to work with our merchants, sales partners, and internal staff by delivering the highest level of service and professionalism. Shift4 Employees are expected to project a positive company image and experience through phone interaction, email, mail, task systems, and all other channels. Representatives are also expected to acquire an in-depth understanding of the entire merchant processing industry in addition to their role with the Special Projects & Conversion Team.

Responsibilities

Working on various special project / conversion campaigns that include, but are not limited to outbound / inbound calls to existing merchants to upgrade their processing equipment, as well as perform some technical updates when needed on our POS or Terminals
Email and phone correspondence with our merchants and sales partners
Acquiring a strong knowledge of our internal programs, such as our database, terminal vendors etc
Reviewing QRG documentation with merchants to install new equipment on outbound calls

Qualifications

Excellent listening, oral, and written communication skills

Friendly and enthusiastic personality

Strong attention to detail

Excellent time management and organizational skills

Resourceful and motivated to learn

Reasoning and problem-solving skills

Bilingual (English / Spanish) is a plus, but not required

Education and Experience

High school diploma or equivalent is preferred.

Knowledge of customer service core principles and practices.

Familiarity with the Microsoft Office Suite, with an emphasis on Excel.

2+ years of computer technology experience preferred, but not required.

Experience working with POS equipment, registers, and touch screen devices is beneficial.

Person must be comfortable on the phone and in person for meetings, be proficient in MS-Office and be willing to do what it takes to help the team succeed our goals.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.