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Information Technology Technician

Information Technology Technician

City of Robbinsdale, MNRobbinsdale, MN, United States
4 days ago
Salary
$71,905.60–$85,862.40 yearly
Job type
  • Full-time
Job description

Salary : $71,905.60 - $85,862.40 Annually

Location : Robbinsdale, MN

Job Type : Full Time

Job Number : 2018-00177

Department : Finance

Opening Date : 02 / 25 / 2025

Closing Date : 3 / 18 / 2025 11 : 59 PM Central

Position Objective

Now Hiring : Information Technology Technician!

Are you passionate about technology and dedicated to supporting the essential operations of local government services? Robbinsdale is seeking a skilled and proactive IT Technician to join our team. In this role, you will play a key part in maintaining, troubleshooting, and optimizing the technology infrastructure that supports our community's needs. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to ensuring the smooth functioning of our systems. If you are ready to make an impact in a collaborative environment, we encourage you to apply!

Department : Finance

Reports To : Information Technology Coordinator

Supervisory Duties : No

FLSA Status : Non-exempt

Benefits : Yes

Union Status : Non-union

Position Objective :

Supports all IT functions including hardware, software, network systems, servers, security, inventory, and budget.

Responsibilities

Essential Duties and Responsibilities :

  • Support of all IT projects, systems, development, software conversions, and hardware implementations.
  • Network administration including network cleanup, network organization, naming conventions, security.
  • Hardware administration including research, recommending hardware purchases, ordering and installing equipment and peripherals.
  • Software administration including research, recommending software purchases, installation. Manages and / or supports MDM, hardware and software inventory management, door access and camera administration, file archiving system administration, Active Directory, Exchange, and Office 365 applications.
  • Administers Help Ticket System and assists employees with troubleshooting and training.
  • Monitor LAN to ensure the network is available to all users and resolve any PC or network problems.
  • Develop and implement procedures and controls to provide accuracy, security, product quality, standardization, and operational efficiency.
  • Performs other job-related duties as assigned.

Minimum Qualifications

Required Knowledge, Skills, Abilities :

  • Ability to manage a help ticket system
  • Knowledge of network administration practices
  • Knowledge of hardware and software administration practices
  • Knowledge of various software applications including Microsoft 365, Active Directory, Exchange, and others used in the City.
  • Ability to provide good customer service
  • Ability to analyze problems and troubleshoot
  • Ability to addresses issues independently
  • Strong ability to work autonomously

    • Minimum Qualifications :

  • Associate's degree in Computer Science, Information Technology, Information Systems, or a related degree. Four years of experience may be substituted for education.

    • Preferred Training and Experience :

  • Network or server certification (eg. Cisco) and other IT certifications

    • Supplemental Information

    This position has access to labor relations information and police records information and is Classified Confidential.

    Work Environment :

    The majority of the Information Technology Technician's work is accomplished sitting at a desk. Some of the position's work is performed in other City buildings.

    Essential Physical Requirements :

    The physical demands are those encountered while performing the listed essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, stand, walk, use hands to move equipment, reach with hands and arms, balance, stoop and kneel. Must be able to use proper lifting technique. Moderate to heavy lifting up to 50 pounds and carrying are required.

    Information available by contacting Robbinsdale Human Resources.