Benefits :
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
About the Role :
We are seeking a Front Desk Lead to join our team at Velazquez Pain Relief Center in the Centennial area of Las Vegas, NV. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our front desk.
Address : 7425 W Azure Ave #150 Las Vegas NV 89130
Hours : Monday - Friday 7 : 45am to 4 : 4pm (with a 45 min lunch)
This is a hourly position, full time with Lead responsibilities
Responsibilities :
Manage patient check-ins and check-outsAnswer phone calls and emails, and direct inquiries to the appropriate staffSchedule appointments and follow up with patients regarding their treatment plansVerify insurance coverage and process paymentsAssist with administrative tasks such as filing, data entry, and maintaining patient recordsTaking initiative to solve issues and prevent them from happening in the futureTrouble shoot printer, scanner, computer issues before calling ITGuide the team to work effectively and meet practice standardsManage supply orders for both front and back officeRequirements :
Prior Lead / Supervisor experience in a medical or healthcare settingExcellent communication and customer service skillsProficiency in using electronic medical records (EMR) softwareStrong organizational and multitasking abilitiesKnowledge of medical terminology and insurance proceduresBilingual, English and Spanish (fluent)