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Front Desk Lead

Front Desk Lead

Velazquez Pain Relief CenterLas Vegas, NV, US
30+ days ago
Salary
$18.00–$19.75 hourly
Job type
  • Full-time
Job description

Benefits :

  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

About the Role :

We are seeking a Front Desk Lead to join our team at Velazquez Pain Relief Center in the Centennial area of Las Vegas, NV. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our front desk.

Address :   7425 W Azure Ave #150 Las Vegas NV 89130

Hours :   Monday - Friday 7 : 45am to 4 : 4pm (with a 45 min lunch)

This is a hourly position, full time with Lead responsibilities

Responsibilities :

  • Manage patient check-ins and check-outs
  • Answer phone calls and emails, and direct inquiries to the appropriate staff
  • Schedule appointments and follow up with patients regarding their treatment plans
  • Verify insurance coverage and process payments
  • Assist with administrative tasks such as filing, data entry, and maintaining patient records
  • Taking initiative to solve issues and prevent them from happening in the future
  • Trouble shoot printer, scanner, computer issues before calling IT
  • Guide the team to work effectively and meet practice standards
  • Manage supply orders for both front and back office
  • Requirements :

  • Prior Lead / Supervisor experience in a medical or healthcare setting
  • Excellent communication and customer service skills
  • Proficiency in using electronic medical records (EMR) software
  • Strong organizational and multitasking abilities
  • Knowledge of medical terminology and insurance procedures
  • Bilingual, English and Spanish (fluent)