Front Desk Receptionist
CompunnelSan Jose, CA, United States2 days ago
Job type
- Full-time
Job descriptionHigh School Diploma or equivalent. Minimum of three months of experience in a medical office or a customer service setting. Proficiency in Microsoft Office Suite (Excel, Word, and Outlook). Bilingual in Spanish preferred, but not required. One year of experience in a medical office setting. Experience in community or public health. Familiarity with medical practice management programs.
Job Summary :
The Front Desk Receptionist provides essential customer service and support to patients through our healthcare call center.
This role involves answering patient calls, updating demographic information, screening for program eligibility, and scheduling appointments based on patient needs and established guidelines.
The receptionist is also responsible for conducting appointment reminders, rescheduling appointments, and assisting with lab results.
Flexibility is required to work evenings and weekends as needed.
Key Responsibilities :
- Verify and update patient demographics, screen for program eligibility, and gather required information.
- Schedule and screen patient appointments following medical necessity and scheduling guidelines.
- Conduct appointment reminders, reschedules, and coordinate lab result appointments as assigned.
- Address patient inquiries and provide relevant information.
- Work a flexible schedule, including evenings and weekends, and perform overtime as needed.
Required Qualifications :
Preferred Qualifications :
2400 Moorpark Avenue, Suite 300 - San Jose, CA 95128
Education : High School