Room Attendant - Housekeeping

POSITION PURPOSE :

The Room Attendant will be responsible for cleaning guest rooms as assigned, ensuring compliance with Five Star service standards. Reporting any and all maintenance deficiencies. Handle all guest issues and requests in a professional and timely manner.

EXAMPLES OF DUTIES

ESSENTIAL FUNCTIONS :

Average

Percent

of Time

50% Clean rooms / suites, as assigned, which includes : making beds, cleaning bathrooms, dusting, vacuuming and washing windows / tracks. Reports rooms as clean and available. Reports maintenance deficiencies in order to maintain rooms in compliance with hotel and Five Star standards.

10% Strip dirty linens / towels and remove used amenities from room / suite.

10% Replenish linen and guest amenities

10% Check room attendant cart for supplies and stock as needed.

5% Greet guests immediately with friendly / sincere acknowledgement.

5% Respond to special requests by guests (such as providing extra amenities or service time requests).

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Provide Customer Service to guests, including information about hotel services, activities and local attractions.
• Assist co-workers, as requested.

PHYSICAL REQUIREMENTS :

Frequency Key : Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

Physical Activity Frequency

Sitting Rare

Walking, standing Constant

Climbing stairs Occasional

Crouching / Bending / Stooping Frequent

Pushing / Pulling Constant up to 100 pounds.

Lifting and carrying Frequent up to 50 pounds.

Reaching Frequent

Grasping Frequent

Talking Occasional

Hearing Constant

Near Vision Constant

Far Vision Constant

Smell Constant

Travel Rare

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

ORGANIZATIONAL RELATIONSHIPS

Positions reporting directly to this position (titles) :

None

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

QUALIFICATION STANDARDS

EDUCATION

High School graduate or equivalent preferred but not necessary.

EXPERIENCE

6 months to 1 year cleaning experience in housekeeping or janitorial services preferred

LICENSES OR CERTIFICATES

No special licenses or certificates required.

GROOMING

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and / or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability is strongly preferred.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.