Office Lead
Pay : $18.50 / hr, weekly pay
Hours : Monday - Friday, 8am-5pm (OT and weekends as needed)
Location : onsite, Milwaukee, WI 53207
Duration : Temp-to-hire
Summary :
Reporting to the Site Operations Manager, supervise staff processing consumer information for Connecticut's Husky program.
Responsibilities :
- Ensure team meets service level agreements.
- Monitor productivity, quality, and attendance.
- Assist staff with urgent cases.
- Maintain delivery quality and timeliness.
- Identify and resolve process issues.
- Develop policies and procedures.
Qualifications :
College degree and 2 years' supervisory experience in government services, preferably health and human services.Effective communication skills.Proficient with standard software.Problem-solving ability.Leadership and staff development skills.Flexibility for onsite work with evening and weekend availability.Benefits : (with employee contribution)
Health, dental, vision insuranceHealth savings and flexible spending accountsLife insurance, retirement planAll qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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