Quality Assurance Supervisor

Job Description

Job Description

Reports To : Director of Manufacturing

Direct Reports : None

FLSA Status : Non-exempt (Eligible for OT)

Employment Type : Full time

Position Overview : Completion of various inspection and verification related tasks, such as : conducting audits, investigations, inspection, and filing reports related to the tasks. The goal is to identify, investigate, control, and inform.

Essential Job Functions :

• Perform quality assurance inspections at various stages of the production process. Includes       verifying incoming work bundles, visual quality inspections on finished garments and verifying   special labeling and packaging requests.
• Work closely with Quality Manager, Director of Manufacturing, Director of Operations, and other key personnel to coordinate, facilitate, and lead the development and maintenance of corporate quality assurance and quality initiatives.
• Establish goals, record, track, measure and deliver reports on progress of quality assurance and improvement activities as needed.
• Take leadership and responsibility for determining compliance exceptions based on experience, product knowledge, and historical information.
• Reject work that does not meet NSA quality standards.
• Notify Director of Manufacturing, or appropriate Supervisor of any non-conformances found with regards to quality, workmanship, and measurements.
• Work collaboratively with Quality Manager, Director of Manufacturing, Product Managers, and other key operations and sales personnel to effectively investigate, process and administer product returns and documented customer complaints (RGA’s).
• Work alongside the Director of Manufacturing and department supervisors to conduct internal department audits and identify areas for improvement within the establishment.
• Generate and submit the appropriate forms and reports to effectively communicate and document improvement needs detected during investigations, inspections, and audits.
• Have open communication with the Director of Manufacturing regarding problems, issues, and non-conformances found.
• Offer new ideas (OFI’s) based on your textile education and / or previous work experience.
• Other tasks, as needed and determined by the Director of Manufacturing, to promote awareness, improvement, and organization.

Non-Essential Job Functions :

Training : Provided on the job and supplemented with external seminars and / or classes.

Qualifications :

Education & Certifications : High school diploma or GED is preferred.

Experience : Three years of work in a manufacturing facility (similar in size and scope to NSA) preferred.

Skills :

Key Competencies : Attitude

Consistently projecting a professional image

Approaching problems in a way that turns them into opportunities

Maintaining a positive outlook on a consistent basis

Persistance, refusal to give up on important issues

Initiative

Recognizing and seizing opportunities

Going above and beyond

Dependability, with regard to attendance

Achievement Orientation

Setting challenging goals and measuring results

Finding betters ways to do things (OFI process)

Analytical Thinking

Setting priorities

Thinking logically, analyzing situations systematically

Anticipating obstacles

Self Confidence

Presenting self assertively and confidently

Stating position clearly, respectfully, and confidently in conflicts

Taking responsibility for and learning from mistakes

Teamwork and Collaboration

Soliciting input of others and involving them

Treating everyone equally and with the same level of respect and professionalism

Working collaboratively with supervisor and peers

Physical Requirements : Standing and / or walking for long periods of time; lifting up to 35 lbs.

Working Conditions : Fast paced; high demand

EEO Statement : National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.

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