Summary
The adjuster’s main responsibilities will be managing the resolution of first and third-party claim exposures from both a coverage, investigative and loss establishment perspective. The adjuster needs to be able to work in a collaborative and responsive fashion with varying levels of supervision resolving complex exposures up to $500,000. We are looking for an exceptional problem solver, proactive thinker, strong communicator, team player and self-starter.
Essential Duties and Responsibilities
- Receive / Review new losses
- Contact insurer / broker / claimant to arrange appointment for first meeting
- Visit insured / risk to investigate cause / circumstances / extent of loss / damage
- Review policy coverage. Raise questions where appropriate with insurers with recommendations of resolution
- Timely reporting to clients with content reflecting the requisite comprehension and clarity
- As appropriate, formulate technically precise correspondence specific to Reservation of Rights, Declination of coverage, Denial of liability
- Ability to maintain diary and respond to stake holder inquiries in a timely / professional fashion
- Effective claim management skills to liaise with insured / insurer, broker, retained experts, etc.
- Prepare scope of damage / loss measure / costs schedule
- Agreed to costs with insured / claimant
- Bring matters to a timely, equitable resolution in accordance with Coverage / and or Liability findings
- Other duties as instructed by Leadership including to out-of-territory travel and Catastrophe response as needed
Skills & Abilities
Knowledge of the independent claims adjusting business.Strong communication skills, both verbal and written.Xactimate skills to write an estimate to $500,000.IICRC Certification a plusHail Certification a plusNegotiation skills.Strong interpersonal skills.Analytical ability.Ability to plan and prioritize.Potentially significant travel required.Qualifications
5 years of commercial / residential property claims experience2+ years handling and managing complex large lossesEstablished Broker / Carrier relationshipsExperienced with commercial / residential ISO policies to include Builder’s All Risk (BAR) policy and manuscript interpretationsProficient knowledge of Xactimate or other estimating platformsKnowledge of the independent claims adjusting business to include familiarity with local jurisdictional requirements and claim practicesStrong communication skills; both verbal and writtenStrong interpersonal skillsAnalytical abilityAbility to plan and prioritizeAppropriate state adjuster licenseRegional claims experience