Senior Operations Manager

A company is looking for a Senior Operations Manager to lead and optimize operational teams in the freight brokerage industry.Key ResponsibilitiesBuild, scale, and manage high-performing operational teams while implementing training programsDevelop and optimize operational processes, establish KPIs, and identify automation opportunitiesLead sales and operations planning efforts and collaborate with cross-functional teams to enhance service deliveryRequired QualificationsPrevious experience in freight brokerage roles such as broker, carrier representative, or account managerStrong background in process development and KPI management specific to freight operationsExperience in leading remote teams and managing distributed work environmentsDeep knowledge of freight brokerage operations and industry best practices