Talent.com
No longer accepting applications
TECH WRITER

TECH WRITER

Beacon HillCA, United States
2 days ago
Job description

This role will collaborate closely with data engineers, data product teams, system reliability engineers, and software developers to create and maintain high-quality documentation that supports our data platform's success. This candidate will develop both engineering-focused content covering policies, best practices, and procedures, and user-centered materials that enhance usability and drive user adoption. This role will organize and purge documentation in a methodical and efficient manner leveraging our suite of documentation too

Technical Writer - Data Team

Role Overview

We are looking for an experienced Technical Writer to join our Studio data team, skilled in

translating complex technical concepts into clear, concise, and engaging documentation. In this

role, you will collaborate closely with data engineers, data product teams, system reliability

engineers, and software developers to create and maintain high-quality documentation that

supports our data platform's success. You will play a key role in developing both engineering-

focused content covering policies, best practices, and procedures, and user-centered materials

that enhance usability, drive user adoption, and support our team's growth in delivering data

products and solutions. You will help us to organize and purge documentation in a methodical

and efficient manner leveraging tools such as Confluence and other doc repository solutions.

  • Develop comprehensive documentation that adheres to organizational standards,

ensuring clarity and accuracy for a wide range of users.

  • Gain a deep understanding of data products, services, and technical infrastructure,

    • translating complex information into accessible, user-friendly content.

  • Create engaging content that meets the needs of both technical and non-technical

    • audiences, enabling user success through clear guidance.

  • Build and maintain a detailed repository of reference materials, including research notes,

    • usability studies, and design specifications.

  • Assess current content for quality and effectiveness, proposing and implementing

    • innovative methods for continuous improvement.

    Responsibilities

  • Collaborate with data engineers, software developers, product managers, and UX teams

    • to gather information and understand project requirements.

  • Research, outline, write, and edit various types of documentation, such as procedure

    • manuals, API developer guides, configuration guides, in-platform instructions, and

    integration guides for team members, partner teams and end users

  • Develop and maintain information architecture templates that support easy updates and

    • data migration, adhering to organizational and legal standards.

  • Evaluate, organize, and update existing documentation repositories, working with

    • development leads to establish best practices for content management and storage.

  • Create alternate formats (e.g., video demos, guided tours) for documentation to

    • maximize usability and engagement.

  • Incorporate feedback from user studies and team insights to refine content, ensuring a

    • consistent voice across all documentation.

  • Provide editing support, ensuring fluency and accuracy in all training and technical

    • content, and offering constructive feedback to maintain quality.

    Qualifications :

  • Minimum of 5 years of technical writing experience, with a proven ability to learn and

    • communicate complex subject matter effectively.

  • Strong written communication skills and an excellent eye for detail.
  • Experience collaborating with engineering teams to enhance user experience through

    • content and visual aids.

  • Proficiency in content management systems, XML, or other documentation tools, as well

    • as experience managing multiple projects and prioritizing tasks.

  • Working knowledge of the Software Development Lifecycle (SDLC) and experience

    • creating technical documentation for different audience levels, from end-users to system

    administrators.

  • Ability to tailor documentation based on the audience

    • Preferred Skills and Qualifications

  • Previous experience in data, software development, or a related technical field.
  • Professional certification, such as from the Society for Technical Communication.
  • Familiarity with HTML, JavaScript, CSS, Intercom, Confluence, JIRA, Git & GitHub, Wiki,

    • CMS or similar tools.

  • Experience in creating client aids, such as online demos, video guides, and interactive

    • tooltips.

  • Ability to work independently, demonstrating adaptability in a dynamic, fast-paced

    • Environment

    Beacon Hill is an equal opportunity employer and individuals with disabilities and / or protected veterans are encouraged to apply.

    California residents : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

    If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser : https : / / jobs.beaconhillstaffing.com / eeoc /

    Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

    Company Profile :

    Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

    Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming / Development, Database, Infrastructure, Quality Assurance, Production / Support and ERP roles.

    Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

    Benefits Information :

    Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

    We look forward to working with you.

    Beacon Hill. Employing the Future