Service Desk Engineer

A company is looking for a Service Desk Engineer to join their team.Key ResponsibilitiesMaintain client platforms and provide exceptional customer careDiagnose, analyze, troubleshoot, and resolve IT problems, collaborating with SaaS providers and development teamsSupport enterprise-level applications and manage service desk operations 24 / 7Required QualificationsProven experience in a Service Desk team with ticket management skillsFamiliarity with SLAs and service timelinesExperience with Jira Service Management or similar toolsAbility to engage with clients at all levels, including senior stakeholdersFlexibility to work various hours, including weekends and holidays