Call Center Agent
Hustle Notice BizRochester, NY, US1 day ago
Salary
$17.25–$23.50 hourly
Job type
- Full-time
Job descriptionHigh school diploma or equivalent; additional education or certifications are a plus. Proven experience in a customer service or call center role preferred. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle high call volumes with a positive attitude. Proficient in using computers and familiar with call center software. Competitive salary Health, dental, and vision insurance Paid time off and holidays Opportunities for professional development and advancement
Call Center Agent
Department : Hustle Notice Biz
Employment Type : Full Time
Location : Rochester, NY
Compensation : $17.25 - $23.50 / hour
Description
Location : Rochester, NY
Job Type : Full-Time
We are seeking a dedicated and motivated Call Center Agent to join our dynamic team. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients and customers. Your primary responsibility will be to handle inbound and outbound calls, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Provide accurate information regarding products and services to customers.
- Assist customers with inquiries, complaints, and technical support issues.
- Process orders and manage customer account information in the database.
- Document and track customer interactions and feedback for quality assurance.
- Achieve individual and team performance targets and benchmarks.
- Collaborate with team members and other departments to enhance customer satisfaction.
Skills, Knowledge and Expertise
Benefits