Telephone Operator-ECMC

Salary : $44,075.00 - $49,434.00 Annually

Location : Buffalo, NY

Job Type : Full Time

Job Number : 42346010

Department : ERIE COUNTY MEDICAL CENTER (ECMC)

Opening Date : 02 / 19 / 2025

Closing Date : 3 / 26 / 2025 11 : 59 PM Eastern

Exam fee : $15.00

Description

Erie County is an Equal Opportunity Employer and committed to workplace diversity.

ALL CORRESPONDENCE REGARDING ONLINE APPLICATIONS WILL BE VIA EMAIL.

PAPER APPLICATIONS CONTAINING AN EMAIL ADDRESS WILL ALSO RECEIVE EMAIL CORRESPONDENCE.

IF NO EMAIL IS PROVIDED, PAPER NOTIFICATION WILL ARRIVE VIA USPS.

THERE ARE NO RESIDENCY REQUIREMENTS FOR PARTICIPATION IN THIS EXAMINATION. There are multiple anticipated vacancies at the Erie County Medical Center Corporation.

Examples of Duties

• A Telephone Operator-ECMC operates a computerized telephone system at the Erie County Medical Center Corporation;
• Operates a computerized telephone system;
• Staffs lobby reception desk; greets visitors and directs them to appropriate staff member, department / section and initiates a routing slip when required;
• Directs patients to their destination;
• Relays incoming, outgoing and inter-office telephone calls;
• Makes long distance calls; maintains log of international calls;
• Operates public address system, paging system or other communication systems;
• Maintains log of healthcare emergency codes;
• Consults emergency contact information;
• Provides reports of calls and codes;
• Uses Meditech to locate patients;
• Enters information into patient transport system;
• Prepares daily spreadsheet of services and on-call physicians;
• Sends faxes;
• Assists with providing information and documentation to the public;
• Provides pagers and language phone and maintains record of distribution;
• Maintains a current directory of personnel, patients or frequently used numbers;
• Stamps, sorts and post out-going and incoming mail;

Assists with routine clerical duties when volume of calls permit.

IN ADDITION, IF ASSIGNED TO THE LONG-TERM CARE FACILITY :

Provides general information regarding facility programs and events.

Minimum Qualifications

MINIMUM QUALIFICATIONS : Candidates must meet one of the following requirements on or before the date of the written test (also see Note 2) :

A) Graduation from high school or possession of a high school equivalency diploma and one (1) year of office clerical experience involving responsibility for answering a telephone, taking messages and similar duties; or :

B) Three (3) years of experience as a telephone operator, switchboard operator or office clerical experience involving responsibility for answering a telephone, taking messages and similar duties; or :

C) An equivalent combination of training and experience as defined by the limits of (A) and (B).

Note :

1. Verifiable part-time and / or volunteer experience will be pro-rated toward meeting the experience requirements.

2. Educational and / or age requirements must be met no later than 12 months past the announced exam date. Eligibility for appointment will be subject to candidates providing proof that education and / or age requirements have been met within one year of the announced exam date. Documentation / proof of education and / or age should be provided at time of interview.

If documentation does not prove that requirements were met within one year of exam date candidates will be removed from further eligibility for appointment.

Notice to Candidates : Transcripts will now be accepted by the Department of Personnel ONLY at time of application.

All subsequent transcripts must be submitted at time of interview.

Supplemental Information

A medical examination may be required before appointment.

VETERANS : PROOF OF SERVICE MUST BE SUBMITTED BEFORE LIST IS ESTABLISHED TO RECEIVE ADDITIONAL POINTS. (See application for more information.)

NOTICES TO APPEAR FOR THE EXAMINATION ARE MAILED APPROXIMATELY ONE WEEK PRIOR TO THE EXAMINATION DATE

NO CELL PHONES ARE PERMITTED AT THE EXAM SITE.

Examination date : May 3 , 2025

Applications Must Be Postmarked or Hand Delivered By : March 26, 2025

Test Guide : A copy of A Guide to the Written Test For The Entry-Level Clerical / Steno / Typist Series may be viewed and / or downloaded at the New York State Civil Service web site located at If you do not have Internet access, you may obtain a copy by sending a stamped, self-addressed envelope (size required to accommodate the guide - manila 10" x 13") to the Erie County Personnel Department,95 Franklin Street, Buffalo, New York 14202 or by picking one up in person at Room 604.

Subject of Examination Written test designed to test for knowledge, skills and / or abilities in such areas as :

ALPHABETIZING : These questions test your ability to file material in alphabetical order.

CLERICAL OPERATIONS WITH LETTERS AND NUMBERS : These questions test your skills and abilities in clerical operations involving, comparing, checking and counting. The questions require you to follow the specific directions given for each question which may involve alphabetizing, comparing, checking and counting given groups of letters and / or numbers.

USING A DIRECTORY : These questions test your ability to keep directory records and to supply accurate information to callers.

NOTICE TO CANDIDATES : It is recommended that candidates use a quiet, handheld, solar or battery powered calculator. Devices with typewriter keyboards, "Spell Checkers", "Personal Digital Assistants", "Address Books", "Language Translators", "Dictionaries", or any similar devices are prohibited. You may not bring books or other reference materials.

NOTICE TO CANDIDATES WHO ARE ALSO TAKING ANOTHER CIVIL SERVICE EXAM(S) ON THIS DATE (See Below)

IF YOU ARE TAKING 2 OR MORE ERIE COUNTY EXAMS ON THIS DATE IT IS NOT NECESSARY TO CALL)

INFORMATION FOR CANDIDATES

HOW TO APPLY : Either online by clicking "Apply" on the top right of the online exam announcement or by printing a paper application from erie.gov, () or if you do not have internet access you may pick up an application form at the Erie County Personnel Department, 95 Franklin Street, Room 604, Buffalo, New York 14202. Forms are also available at Buffalo and Erie County Public Libraries and at Town, Village and School District administrative offices.

Completed forms should then be returned to the Erie County Personnel Department. In addition, candidates must request their colleges to send transcripts to the Erie County Personnel Department or attach transcripts to your application. No applications will be evaluated until all the above information, including transcripts, is received.

MILITARY STATUS : Active duty military personnel may file an application for this exam. A special military make-up examination will be conducted for any member of the armed forces of the United States who has duly filed a timely application but who was deprived of the opportunity to compete in the scheduled exam due to active military duty. Special conditions apply to these requests and may be reviewed at the Erie County Department of Personnel.

VETERANS : Disabled and non-disabled veterans as defined in Section 85, New York State Civil Service Law, will have 10 and 5 points, respectively added to their earned scores if successful in the OPEN examination. You must claim these credits when you file application but you have an option to waive them any time prior to appointment. If you have already used these credits for a permanent position in NYS, you may not claim them again.

In conformance with section 85-a of the Civil Service Law, CHILDREN OF FIREFIGHTERS AND POLICE OFFICERS KILLED IN THE LINE OF DUTY shall be entitled to receive an additional ten points in a competitive examination for original appointment in the same municipality in which his or her parent has served. If you are qualified to participate in this examination and are a child of a firefighter or police officer killed in the line of duty in this municipality, please inform this office of this matter when you submit your application for examination. A candidate claiming such credit has a minimum of two months from the application deadline to provide the necessary documentation to verify additional credit eligibility. However, no credit may be added after the eligible list has been established.

SPECIAL ARRANGEMENTS : Applicants whose religious beliefs prevent their taking examinations before sundown on Saturday and physically handicapped candidates who require special examination facilities should so inform the Erie County Department of Personnel, by a separately mailed letter at the earliest possible date before the test.

MORE THAN ONE EXAM ON THE SAME DAY : If you have applied for more than one exam on the same day you MUST make arrangements to take ALL of the examinations at ONE examination test site. If you have applied for both STATE and LOCAL government examinations taking place on the same day, you must take all of your examinations at the STATE examination center. If you have applied for both COUNTY and CITY government examinations taking place on the same day, you must take all of your examinations at the COUNTY examination center. You are responsible to notify EACH Civil Service Agency no later than TWO WEEKS before the examination date on which you are taking multiple examinations by submitting a Cross-Filer form; EACH Civil Service Agency has their own Cross-Filer form. The can be found at If you are taking multiple exams on the same date with Erie County only, you do not have to file a Cross-Filer form.

Candidates taking more than one exam in DIFFERENT exam series will be allowed the specified length of time for each exam, up to a maximum of eight hours. Example : If you are taking one exam which allows six hours and another exam in a different series which allows four hours, you must complete both tests in eight hours, but no more time can be spent on each exam than the time allotted for that exam. Candidates taking more than one exam in the SAME exam series will be allowed up to the specified length of time for each exam. Example : If you are taking two exams in the same series with a maximum time of five hours for each exam, you can spend no more than five hours to complete both exams.

ADMISSION TO EXAMINATION : Notice to appear for the test will be conditional as review of application for minimum requirements may not be made until after the written test. Call or write this Department if you have not received your notice 3 days before the date of the test. You may not be admitted to the examination room without official notice.

RATINGS REQUIRED : Tests are rated on a scale of 100 with a passing mark at 70. Unless the announcement states otherwise, you must pass the written test and the oral test, if any. Test instructions may further divide the tests into parts and set minimum standards for each part.

TRAINING AND EXPERIENCE : If a subject of the examination, training and experience may not be rated if all passing candidates are expected to be immediately reachable for appointment. If rated, training and experience will be based on the statements in your application subject to verification. If this examination includes a qualifying written test, candidates admitted to the test will have conditional approval only. Final decision regarding the qualifications of candidates rests with the New York State Department of Civil Service.

MEDICAL EXAMINATION : You may be required to take a medical examination to determine if you are medically and physically capable of performing the duties of the position. In accordance with State Law, Governor's Executive Order 6, and Section 504 of the Federal Rehabilitation Act of 1973, as amended the County of Erie does not discriminate against handicapped persons in access to employment, during employment, or in any of its programs and activities.

VERIFICATION OF QUALIFICATIONS : Candidates may be investigated or called for an interview to verify information contained on the application. Verifiable part-time and / or volunteer experience may be pro-rated toward meeting full-time experience requirements.

ELIGIBLE LIST : The eligible list resulting from an examination may also be used for appointment to the same title or to any other title deemed to be similar and appropriate. Eligible lists are active for a minimum of one year and a maximum of four years from the date established.

BACKGROUND INVESTIGATION (

A $20.00 filing fee is required for this exam. The required fee must accompany your application. Send or bring check or money order made payable to Erie County Personnel Department and write the examination number(s) on your check or money order. Do not send or bring cash, as the County cannot be responsible for cash payment. As no refund will be made, you are urged to compare your qualifications carefully with the requirements for admission and file only for those examinations for which you are clearly qualified.

APPLICATION FEE WAIVER : A waiver of application fee will be allowed if you are unemployed and primarily responsible for the support of a household. In addition, a waiver of application fee will be allowed if you are determined eligible for Medicaid, or receiving Supplemental Security Income payments, or Public Assistance (Temporary Assistance for Needy Families / Family Assistance or Safety Net Assistance) or are certified Job Training Partnership Act / Workforce Investment Act eligible through a State or local social service agency.

All claims for application fee waiver are subject to verification. If you can verify eligibility for application fee waiver, complete a () and submit it with your application by the close of business on the Application Deadline as listed on the Examination Announcement. The form is available at the Erie County Personnel Department, 95 Franklin Street, Buffalo, NY (Room 604) or can be downloaded from the County's website at Click on "County Departments and Agencies", then "Erie County Civil Service."

This examination is prepared and rated by the New York State Department of Civil Service,

and held in compliance with the New York State Civil Service Law

and the rules and regulations of the New York State Department of Civil Service.