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CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

Hana GroupLos Angeles, CA, United States
17 days ago
Salary
$30.00 hourly
Job type
  • Full-time
Job description

Job Description

We are seeking a dedicated Customer Service Representative to join our team in Honolulu, United States. As the face of our company, you will play a crucial role in ensuring customer satisfaction by providing exceptional support and resolving inquiries efficiently.

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Handle customer complaints and concerns with empathy and work towards satisfactory resolutions
  • Process orders, refunds, and exchanges accurately and efficiently
  • Maintain up-to-date knowledge of company products, services, and policies
  • Collaborate with other departments to address complex customer issues
  • Document customer interactions and update account information in the company's customer service software
  • Identify and escalate priority issues when necessary
  • Provide feedback to management on common customer concerns and suggest improvements to enhance customer experience

Qualifications : Qualifications

  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in customer service software and MS Office applications
  • Ability to multi-task and manage time effectively in a fast-paced environment
  • Patient and empathetic approach to customer interactions
  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Ability to remain calm and professional in challenging situations
  • Flexible schedule, including availability for evenings, weekends, and holidays as needed
  • Basic typing and data entry skills
  • Knowledge of company products and services (training will be provided)

    • Additional Information

    Hourly Rate : $30 per hour

    Expertise :

  • Fast and accurate data entry
  • Attention to detail and quality assurance
  • Proficient in Microsoft Office and Google Suite
  • Excellent communication and organizational skills