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Level 1 Monitoring Center Analyst

Level 1 Monitoring Center Analyst

AbacusEvansville, IN, United States
2 days ago
Job type
  • Full-time
Job description

Type of ServiceContingent Workforce - Technology

Job TitleLevel 1 Monitoring Center Analyst

Job Description

OneMain Financial is the country's largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable, and transparent installment loans. Our customers turn to us every day - online and at over 1,400 branches in 44 states - to help them take control and improve their financial lives. It's all about doing the right thing - a mission that hasn't changed for more than 100 years.

Job Description :

We are seeking a proactive and detail-oriented Level 1 Monitoring Center Analyst to join our team. The ideal candidate will have at least one year of experience in a monitoring center environment, a fundamental understanding of technology, and experience with cloud environments such as Azure and AWS. This role is responsible for ensuring the continuous monitoring of critical systems across on-premises and cloud infrastructures and resolving issues in a timely and efficient manner to maintain optimal system performance.

Key Responsibilities :

  • Monitor and respond to system alerts and notifications from various platforms, including cloud environments (Azure, AWS), network, applications, servers, and databases.
  • Identify, diagnose, and resolve basic technical issues related to system performance, connectivity, and cloud resources.
  • Escalate complex or unresolved issues to the appropriate technical team or senior analyst.
  • Ensure accurate documentation of incidents, including steps taken, resolutions, and any follow-up actions required.
  • Perform routine checks and reports on system health and performance, focusing on both on-premises and cloud-based systems.
  • Provide first-level support for clients and end-users, troubleshooting issues through phone, email, or ticketing systems.
  • Assist in maintaining the integrity and availability of critical systems by responding to alerts and performing preventive tasks, including those within cloud platforms like Azure and AWS.
  • Collaborate with cross-functional teams to improve incident response times and overall operational efficiency.
  • Maintain knowledge of best practices and emerging technologies in monitoring, especially in cloud environments like Azure and AWS, to ensure continual improvement.

ADDITIONAL INFORMATION :

  • Hybrid position - 3 days per week in office
  • Depending on performance of the analyst, extension is very likely, and eventual conversion if possible may be considered

    • Skill / Experience / Education

    Mandatory SkillsQualifications :

  • At least 1 year of experience in a technical support, IT monitoring, or system operations role.
  • Fundamental understanding of networking concepts (TCP / IP, DNS, HTTP, etc.) and IT infrastructure (servers, databases, cloud services such as Azure and AWS).
  • Familiarity with cloud environments like Azure and AWS, including basic monitoring tasks such as resource utilization, virtual machines, storage, and services within these platforms.
  • Experience with monitoring tools and systems used to track and report system health and performance.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Excellent communication skills, both written and verbal.
  • Ability to handle multiple tasks simultaneously while maintaining a high level of accuracy.
  • A strong customer service orientation with a focus on resolving technical issues efficiently.

    • Desired SkillsPreferred Qualifications :

  • Basic understanding of monitoring and observability principles and best practices.
  • Experience with common monitoring and alerting tools (e.g., Grafana, OpsRamp, BigPanda, Elastic, App Dynamicsetc.).
  • Familiarity with cloud-based monitoring tools and services in Azure and AWS (e.g., AWS CloudWatch, Azure Monitor).
  • IT certifications such as CompTIA A+, Network+, or AWS Certified Cloud Practitioner, Microsoft Certified : Azure Fundamentals, or similar certifications are a plus.

    • Skill Matrix

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    Additional Requirements

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    Shift - First Shift