Service Delivery Director, Insurance

A company is looking for a Service Delivery Director, Insurance Vertical (Remote).Key ResponsibilitiesProduce effective strategies based on data analysis and observations to impact performanceOversee performance and service quality to ensure customer satisfactionDesign and implement quality improvement initiatives and strategic business plansRequired Qualifications8+ years of BPO / Business Transformation leadership experienceExperience in digital transformation initiatives, preferably in the insurance or financial services industry8+ years managing customer support with oversight of at least 250+ headcountAbility to confidently communicate and present to leadership and clientsDemonstrated leadership skills with a strategic approach to process improvements