Bilingual Customer Service Representative
Bequest FundsSarasota, FL, United States17 days ago
Job type
- Full-time
Job descriptionFluent in Spanish High energy Strong administration and computer skills Able to handle a high volume of tasks Strong attention to detail Problem solver Skilled in negotiation Proven experience as a Customer Service Rep or similar role Knowledge of billing procedures and collection techniques Familiarity with laws related to debt collection High school diploma : Associate / Bachelor degree is a plus 100% employer paid medical benefits Dental and Vision Become part of an amazing team Base compensation + generous quarterly bonus structure Dental insurance Health insurance Paid time off Vision insurance
We are looking for an experienced Bilingual Customer Service Representitive to join our team at Bequest Asset Management - New Day Collections. New Day collects on 3rd party debt.
Our ideal Bilingual Customer Service Representitive should exhibit professionalism and trustworthiness, have excellent communication and negotiation skills, as well as the ability to work independently. Our values include Commitment, Perseverance, Teamwork, Integrity and Results
This is not a remote role. You will be onsite 5 days a week. LOCAL CANDIDATES ONLY.
Responsibilities include but not limited to :
- Make the necessary number of connections with borrowers to collect against quarter goals
- Spend 6 hours per day on the dialer performing outbound calls, emailing or texting borrowers
- Daily documentation of all account status records and collection efforts in our CRM system
- Propose and discuss payment options including payment in full, settlements and payment plans with borrowers
- Submit and execute payments in our CRM system.
- Provide accurate daily reporting on all collection activity
- Administration tasks related to payments and payment arrangement.
Skills & Qualification Requirement :
Perks & Benefits
Benefits :