Library Clerk - Multiple Departments / Locations

SUMMARY : Under minimal supervision, provides outstanding customer service to diverse patrons of all ages and performs circulation, reader's advisory and clerical duties in all areas of the library.ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Delivers exceptional and engaging customer service to the public.
• Maintains orderliness and neatness in the library. Processes deliveries; merchandizes and shelves materials.
• Performs circulation and patron account management duties (e.g., checkouts, check-ins, account inquiries, reserves, renewals, fine assessment and collection, patron registration).
• Assists patrons in locating books and information, and using a wide range of technologies (e.g., desktop computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance.
• Monitors public areas of library.
• Communicates and applies library policies and procedures; addresses and resolves patron issues, referring to other team members as needed.
• Promotes library services and may participate in occasional outreach and programming activities, including setting up and operating audiovisual and STEAM equipment.
• Participates in trainings and workgroups for planning and implementing projects, programs, and initiatives.
• Other duties as required for the good of the Library.MINIMUM REQUIREMENTS : Education and Experience : High school diploma or high school equivalency is required.Knowledge, Skills, & Abilities :
• Knowledge and understanding of the Library's mission, vision, values and strategic priorities.
• Commitment to doing all work through a lens of diversity, equity, inclusion and anti-racism.
• Strong customer service skills and commitment to public service.
• Ability to work with a diverse population in an urban setting.
• Effective communication and interpersonal skills and a positive attitude
• Sound judgment and problem-solving skills, including ability to handle unexpected situations.
• Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods.
• Knowledge of current technology and technological trends.
• Ability to operate computers, equipment, software and systems.PREFERRED QUALIFICATIONS : Bachelor's degree or coursework beyond the high school level is preferred. Fluency in a language in addition to English is desirable.PHYSICAL DEMANDS : Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to operate standard office equipment; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material; place library materials on shelves or carts which can be located at floor level or overhead .WORK ENVIRONMENT :
• Works in assigned area, including public desk, office areas, training rooms, and various library locations as necessary.
• Typical exposure to noise, stress and interruptions in a lively, urban public library.
• Attends and participates in continuing educational programs designed to keep abreast of changes in profession.SCHEDULE : The work week is 15 hours assigned in the best interests of the Library. The schedule may include evening and weekend hours. The initial schedules are : Central Square Clerk Position, L422-745 :
• Monday : 10-3
• Wednesday : 10-3
• Thursday : 3-8Valente Branch Clerk Position, L422-746 :
• Tuesday : 10-3
• Wednesday : 10-3
• Saturday : 12-5Valente Branch Clerk Position, L422-713 :
• Monday : 10-3
• Tuesday : 10-3
• Friday : 10-3 (or off for Saturday)
• Every third Saturday : 12-5 (Saturday Rotation #2)REQUIRED DOCUMENTS : Please upload the below documents to complete your application :
• Resume
• Cover Letter