Equipment Service Technician - Los Angeles, CA

JOB OVERVIEW :

The ideal candidate will be located in the Greater Los Angeles area . This position is responsible for fulfilling all aspects in the repair and service of all equipment in the practitioner’s office with a focus on excellent customer service. Drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Manage more unique and complex repair cases, troubleshoot, and resolve issues at a higher level and support additional products.

KEY RESPONSIBILITIES :

• Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training.  Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner.  The work order should be reviewed with the customer or a responsible staff member prior to departure.  This review should include the time in the office, work performed, parts replaced, and parts to be ordered.  All work orders should be closed daily and submitted for billing.
• Submits all job related paperwork within the required timeframes.  This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

WORK EXPERIENCE :

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

PREFERRED EDUCATION :

Typically High School education, vocational training and / or on-the-job training. Associates degree or Technical School Certification is preferred.

GENERAL SKILLS & COMPETENCIES :

SPECIFIC KNOWLEDGE & SKILLS :

TRAVEL / PHYSICAL DEMANDS :

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers.  Technicians will be expected to maneuver large equipment as needed.  The physical nature of the position, at times, may require substantial and / or repetitive bending, stopping, lifting and climbing of ladders.

SALARY RANGE DISCLOSURE :

The posted range for this position is $ 49,631 - $74,447 per year, which is the expected starting base salary range for an employee who is new to the   role to fully proficient in the role.   Many factors go into determining employee pay within the posted range including education, prior   experience, training, current skills, certifications, location / labor market, internal equity, etc.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.