At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.
Essential Functions / Responsibilities
Sales and Marketing
- Warmly greet prospective residents and create a personal connection while determining needs and preferences
- Professionally present the community and apartments along with specific features and benefits
- Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
- Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease
- Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors
- Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)
- Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily
- Ensure the office, clubroom, apartment models, and "market ready" units are in impeccable condition
- Share promotional ideas and events for marketing timeline
- Assist in Social Media advertising as directed by the Manager
- Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager
- Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents
- Address and complete all other duties as assigned
Customer Service
Understand and support the customer experience vision for Mill Creek ResidentialCommunicate service guarantees and customer service standards to prospective and current residentsTake ownership to personally address and resolve customer concerns in a timely professional mannerSupport new residents during move-in process. Assist with lease renewals, move-outs and resident transfersContribute ideas for improving resident satisfaction to the Community ManagerParticipate in monthly property renewal program with informative letters, friendly telephone calls, and / or other means of encouraging communication as needed to increase resident retentionAccept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfiedPhysically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and ManagerAddress and complete all other duties as assignedEmbody the Mill Creek mission, values and brand promise in all that he or she doesOperational Standards
Complete all new lease and renewal paperwork, including related addendumsAttend any training classes / meetings as required or recommended by managementUpdate daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community ManagerEnter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads dailyPost Craigslist ads daily to generate trafficStrive for a 25% conversion ratio of tours to new leases through effective selling and follow through skillsKnow and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associatesEnsure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulationsAddress and complete all other duties as assignedEducation and / or Experience
High School diploma or equivalent (GED) preferredCommitment to, and passionate for, providing outstanding customer serviceStrong communication skills (written and verbal)Multi Family or related property management experience, retails sales or hospitality experienceSkills / Specialized Knowledge
Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communicationAbility to take ownership of resident issues and / or concerns and come to a resolutionIn depth knowledge of community, inventory, pricing and availability as well as neighborhood and local communityContinuous research of area competitors such as pricing, amenities, features etc.Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management SoftwareAbility to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and divisionOperate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devicesCapable of travelling between two or more communities, if necessaryReport to work on time, work assigned schedules (including weekends) and accurately document / verify time workedCompensation : 20-21 / hour
About the Benefits of joining the Mill Creek Team
Competitive compensationComprehensive medical, dental and visionEmployer sponsored short and long term disability, Life and ADD insurance401k with employer matchingPaid time off benefits : Vacation, Sick, HolidaysMill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
