23.07 - $36.91 Hourly
47,989 - $76,782 Annually
This position is a Pay Band 65
Posting Details
This job posting may be used to fill multiple vacancies.
This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.
Our Vision
- Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.Our Goals
Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.Build the best team in state government by supporting employees' continuous growth and wellness.Why does the job exist?
The Business Operations Specialist Supervisor will :
Provide overall supervision of the legal and clerical units, ensuring timely and accurate processing of legal actions, documents;Ensure prompt legal service of documents, scheduling of court hearings, and correct entry of data into Child Support Services Division (CSSD) computer system;Provide and coordinate administrative support services, activities for Health Care Authority (HCA) and CSSD offices and staff;Provide support services for client and customer service in reception, by performing office clerical and secretarial duties;Direct and coordinate the execution of personnel, fiscal property management and management information systems;Supervise and direct the clerical unit to ensure the unit meets standards set by Federal and State Mandates and incentive measures;How does it get done?
The Business Operations Specialist Supervisor is responsible for :
Monitoring areas of work processed by the clerical and legal units;Ensuring Legal Secretaries and clerical staff achieve the productivity and quality goals established;Supervising the unit to achieve quality goals;Assisting in overall office supervision and needs;Providing and coordinating administrative support services and activities for HCA, and CSSD staff;Assigning and directly supervising work of clerical and legal units;Processing leave requests and conducting annual performance evaluations;Interacting with customers;Responding to inquiries from staff regarding personnel issues utilizing The State Personnel Office (SPO) rules and regulations, along with HCA policies and procedures.Who are the customers?
Parties of child support cases;Child Support Services Division (CSSD) management and staff;CSSD Attorneys;State Disbursement Unit (SDU);Centralized Enforcement Unit (CED).Ideal Candidate
The Ideal Candidate has :
Three-years of general office or customer service experience;Supervisory skills to include monitoring and evaluating staff;Ability to respond to inquiries from staff pertaining to personnel issues utilizing State Personal Office (SPO) rules, regulations in conjuction with HCA policies an procedures;Excellent customer service skills;Excellent communication skills, verbally and written;Professional face-to-face and phone etiquette;Ability to remain organized, focused and detailed oriented.Minimum Qualification
Associate degree in Business Administration, Public Administration, or Accounting and two (2) years of directly related job experience in the areas of budgeting, accounting, auditing, purchasing, cash management, and / or financial management. Any combination of education from an accredited college or university in a related field and / or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.
Substitution Table
These combinations of education and experience qualify you for the position :
Education Experience Education Experience 1 High School Diploma or Equivalent AND 4 years of experience OR High School Diploma or Equivalent AND 4 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 2 years of experience Associate's degree or higher in any field AND 4 years of experience 3 Bachelor's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience
Education and years of experience must be related to the purpose of the position.If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.Employment Requirements
Must possess and maintain a valid Driver's License.
Employment is subject to a pre-employment criminal background investigation and is conditional pending results.
Working Conditions
Work is performed in an office setting with exposure to Visual / Video Display Terminal (VDT) and extensive personal computer and phone usage.
Supplemental Information
Benefits :
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Agency Contact Information : Michelle Lucero, (505) 487-3642.
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
