Customer Care Representative

Customer CareRepresentative

About Sewell :

Sewell Automotive Companies is afamily-owned business founded in 1911. Our mission is to provide the bestvehicle sales and service experience for our customers. We do this in a waythat fosters the continuous improvement of our people and our company. We are atop-performing, thoroughly professional, and genuinely caring organization inall that we do. We have 20 dealerships and 8 collision centers located inDallas, Fort Worth, Grapevine, Plano, McKinney, Houston, Austin, San Antonio,and Sugar Land.

SewellAutomotive Companies offers opportunities with the following brands :

Audi BMW Buick Cadillac GMC INEOS Infiniti

Land Rover Lexus Mercedes-Benz MINI Subaru

Responsibilities :

Demonstratea “servant’s heart” by creating unique and personalized experiences

Assistcustomers by phone, email, chat, text, and social media

Scheduleservice reservations for customers

Own allcustomer issues or concerns

Escalatecustomer concerns as needed

Workclosely with sales and service departments to resolve any issues

Requirements : High school diploma

Organization and attention todetail

Proficiency in all Microsoft Officeprograms

Strong written and verbalcommunication skills

Genuine desire to solve problems

Ability to think critically

Ability to show empathy toward customerswhile handling their requests

Ability to actively listen

A minimum typing speed of 35words per minute

Ability to multitask

Availability to work eveningsand weekends

Previous hospitality industryexperience preferred

Benefits :

Competitivestarting compensation

Continuouseducation opportunities

World-classtraining and development

401(k)with company match starting on day one

Medical,dental, and vision insurance

Tuitionreimbursement for qualifying associates

Company-paidshort-term disability

Lifeinsurance and long-term disability options

SewellAutomotive Companies maintains a strong policy of equal employmentopportunities for all associates and applicants of employment. We hire, train,promote and compensate associates on the basis of personal and professionalcompetence and potential for advancement without regard for race, color,religion, sex, national origin, age over 40, marital status, disability orcitizenship as well as other classifications protected by applicable federal,state or local laws. EOE