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Desktop Support Analyst

Desktop Support Analyst

ASCENDINGRichmond, VA, US
12 days ago
Job type
  • Temporary
Job description

Job Description

Job Description

Title : Desktop Support Analyst

Location : Onsite   in Richmond, VA( Virginia Housing, 601 S Belvidere St, Richmond, VA 23220)

Available for W2 or 1099, No C2C

Term : 9 month contract

Job Summary : Operational :

  • Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Diagnoses and resolves software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
  • Performs preventative maintenance, including checking and cleaning of endpoints such as workstations, printers, IP Phones, and peripherals.
  • Tests fixes to ensure the problem has been adequately resolved.
  • Performs post-resolution follow-ups to help requests.
  • Troubleshoots and repairs conference rooms phones, projectors, sound, cables, and wall plates.
  • Uses remote support tools to assist users with problems and to remotely update software.
  • Installs and configures new IT equipment pertinent to endpoints such as laptops, printers, and IP phones.
  • If unable to correct the cause of a processing error or failure, provides proper notification to the appropriate IT staff member responsible for addressing this particular problem and its resolution.

Projects that one would work on :

  • Laptop Refresh
  • Mobile Device Refresh
  • Printer Refresh
  • Outstanding customer services skills and the ability to handle the most difficult situation professionally, skills such as listening skills, integrity, positive attitude, ability to make decisions, and patience are essential.
  • Administrative skills include composing emails, keyboarding, and administrative reporting tasks.
  • Ability to work independently to identify and resolve network, server, desktop, and application admin issues.
  • Ability to assist business clients with applications, connectivity, training, and problem-solving.
  • Ability to communicate technical information to non-technical personnel.
  • Knowledge of computer and / or network security systems, applications, procedures, and techniques.
  • Outstanding skills in organizing resources and establishing priorities.
  • Excellent verbal and written communication skills.
  • Ability to learn and support new systems and applications.
  • Experience or knowledge in desktop operating systems such as Windows, Mac OS, Linux.
  • Basic hardware and software troubleshooting, installation, and repair.
  • Microsoft Office
  • E-mail client configuration (Outlook, mobile devices)
  • Networking (basic knowledge of switches, firewalls, VPN clients, wireless networking)
  • Basic experience or knowledge with Windows Server Active Directory, DNS, DHCP
  • Basic experience or knowledge with VOIP

    • Thanks for applying!

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