Dental Consumer Advisor

A company is looking for a Dental Consumer Advisor to engage with members and providers for customer service inquiries.Key ResponsibilitiesReceive, investigate, and resolve customer inquiries in a timely and accurate mannerHandle customer service inquiries via telephone and other communication channelsDocument all customer communications clearly and educate callers for first contact resolutionRequired QualificationsHigh School Diploma or equivalent1 year of experience in a customer service support roleProficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)Ability to work independently and collaboratively in a fast-paced environmentMust pass required testing if in a formal training program