Customer Service Representative
Mr. HandymanPort Chester, NY, US27 days ago
Salary
$20.00–$25.00 hourly
Job descriptionMinimum 5 years in office management or inside sales (home services preferred). Strong typing and 10-key skills. Proficient in MacOS and MS Office; ServiceTitan experience a plus. Excellent organizational, multitasking, and problem-solving skills. Bilingual preferred. Competitive salary ($20-$25 / hr based on experience). Career advancement and professional development opportunities. Paid holidays, vacation, and bonus eligibility. Supportive work environment focused on safety and teamwork.
Job Opening : Inside Sales Dispatcher (Customer Support)
Location : White Plains, NY
Company : Mr. Handyman of Westchester County
Overview :
We are seeking an Inside Sales Dispatcher to manage customer support, streamline processes, and handle administrative tasks for both residential and commercial clients. The ideal candidate has 5+ years of experience in office management or inside sales and a strong background in developing business relationships.
Key Responsibilities :
- Customer Support :
- Maintain customer files and respond to inquiries.
- Handle incoming calls, schedule jobs, and follow up on service calls and surveys.
- Office Administration :
- Oversee daily office operations and manage supplies.
- Document communications and train new employees.
- Resource & Vendor Management :
- Coordinate with vendors for timely deliveries and manage the weekly route schedule.
- Assist technicians with advice and directions.
- Business Development :
- Build and maintain client relationships to drive new business.
- Stay informed on products and services to assist customers effectively.
- Documentation and Reporting :
- Keep accurate records and generate necessary reports.
- Verify job completions and manage invoices in ServiceTitan.
Qualifications :
Benefits :
Work Hours :
Monday to Friday, 8 AM - 4 PM, with potential overtime.
Join us in providing exceptional service to our clients!