Where compassion meets innovation and technology and our employees are family.
GENERAL PURPOSE OF JOB
Under direction, facilitates the efficient operation and advanced support, build, and implementation of network systems across the enterprise; includes installing, configuring, maintaining, supporting, and optimizing all local and wide area network connections, associated software, and communication links; troubleshoot advanced network performance issues; analyze network traffic and provide capacity planning solutions; performs other systems related work as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES -
- Supports & mentors Network Support Analysts for the purpose of providing direction and / or solving technical problems.
- Functions as the lead in the planning, direction, and technical expertise regarding computer, network, resources, and services for both LAN’s and WAN’s.
- Coordinates with other resources, departments, organizations and agencies as needed.
- Serves as a technical resource and technical escalation point in regards to the hospitals network, IS staff and associated issues.
- Evaluate, design, install, maintain and configure network infrastructure components, wireless infrastructure, switches and routers; confer with vendors on software and hardware technical issues.
- Maintaining the integrity of the security of the hospital’s network including password access, file access, intruder access, and protection against viruses and SPAM.
- Create and implement policies, procedures and programs for network asset management, including maintenance of network component inventory, related documentation, and technical specifications information to improve or supplement network infrastructure.
- Monitor system capacity to determine its effect on performance and recommend enhancements to meet new or changing network demands.
- Reads technical journals and attends seminars and workshops to learn about new developments and changing technology trends; may participate in testing new vendor provided software in a test environment for possible use by the hospital.
- Maintains contacts with vendors of software, hardware or communication equipment; attends product demonstrations and / or arranges to acquire and install system upgrades
EDUCATION AND / OR EXPERIENCE -
Bachelor's degree and typically 5 or more years' related work experience or a Master's degree with typically 3 or more years' experience or an equivalent combination of education and experience.KNOWLEDGE SKILLS AND ABILITIES
Algebra and / or geometry; read technical information, compose a variety of documents, and / or facilitate group discussions; and analyze situations to define issues and draw conclusions. Specific knowledge required to satisfactorily perform the functions of the job includes : current, legacy and emerging operating systems; environments and network protocols; router configurations; Inter / Intranet applications; and concepts of grammar and punctuation.
Ability to perform multiple, technical tasks with a need to routinely upgrade skills in order to meet changing job conditions. Specific skills required to satisfactorily perform the functions of the job include : utilizing pertinent network, application, operating system monitoring and troubleshooting software; adhering to safety practices; planning and managing projects; and preparing and maintaining accurate records.