Call Center Agent
Hustle Notice BizLos Angeles, CA, US21 days ago
Salary
$17.50–$24.00 hourly
Job type
- Full-time
Job descriptionHigh school diploma or equivalent (Bachelor's degree preferred). Strong communication and active listening skills. Ability to multitask and handle high call volumes in a fast-paced environment. Proficiency in computer systems, CRM software, and data entry. Problem-solving skills and the ability to remain calm under pressure. Competitive salary Health, dental, and vision insurance Paid time off and holidays Opportunities for professional development and advancement
Call Center Agent
Department : Mark Rink
Employment Type : Full Time
Location : Los Angeles, CA
Compensation : $17.50 - $24.00 / hour
Description
Job Title : Call Center Agent
Location : Los Angeles, CA
Job Type : Full-Time
We are seeking a customer-focused and motivated Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with inquiries, providing product / service information, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
- Make outbound calls to follow up on customer requests or conduct surveys.
- Resolve customer complaints by identifying the issue and offering appropriate solutions.
- Maintain detailed records of customer interactions and transactions using the company's CRM system.
- Meet or exceed performance metrics, including call handling time, customer satisfaction, and issue resolution.
- Escalate complex customer issues to the appropriate department or supervisor when necessary.
Skills, Knowledge and Expertise
Benefits