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Part-time Project Manager

Part-time Project Manager

Abacus Service CorporationSt. Paul, MN
5 days ago
Job type
  • Part-time
Job description

Overview

Ramsey County Human Services

Overview : Human Services

to residents to help them meet their basic needs and achieve their highest potential. These services include but are not limited to :

  • Ensuring the safety of children and vulnerable adults and helping those in crisis.
  • Helping people meet their financial, nutritional, health care, and social support needs.
  • Securing and maintaining safe and supportive housing.

Human services are provided to residents through various programs targeted toward specific needs or populations, each of which has eligibility criteria.

In Minnesota, the legislature delegates administration of many human services programs to counties who work under supervision from the Minnesota Client (Client). In this state-supervised and county administered model, the state outlines required policy rules state technologies for use in support human services. Program functions performed by counties in administering human services include screening, intake, investigations, eligibility determination, service planning, and case management.

Within Ramsey County, human services are coordinated and delivered by multiple departments, including the Social Services Department (SSD), the sponsor of the Traverse implementation.

Human Services Modernization (HS Mod) Program and Traverse

Established in 2022, the Ramsey County HS Mod Program identified and initiated several technology improvements to better support residents and focus outcomes within 3 main areas :

  • Workflow

    • Improving processes for the benefits of residents and staff.

  • Data

    • Improving data management and access for workers to enable more efficient response to residents.

  • Legacy Modernization

    • Improving overall resident and staff experience to access and utilize information and services effectively, efficiently, and equitably.

    Early in the program, electronic case file management was recognized as an opportunity to reduce paper files and improve workflow and data management. In 2023, Ramsey County SSD identified the Northwoods Traverse tool as their preferred option. During 2024, the HS Mod Program team began high-level requirements gathering and contracting.

    Among Ramsey County's 542,000 residents, one in three residents (individuals and families) receive human services. In 2025, the Traverse implementation will focus on moving SSD from paper to electronic case file management, allowing the department to continue providing the most basic needs of food, income, shelter, health, and wellness, supporting our residents to not only survive, but thrive.

    HS Mod SSD Traverse Implementation Project

    Business Need

    Ramsey County SSD currently uses paper-based files to manage resident cases. Electronic case file management is needed to improve case, file, form, document management and workflow, and improve resident support through modern technology and updated processes

    Project Overview, Scope, and Expected Benefits

    Project Overview

    The Traverse electronic case file management tool will replace paper case files with a tool to create and manage digital case files. Doing so enables complex decision-making and robust reporting for SSD. Project kick-off is expected to occur in January 2025, with completion before December 2025. The implementation is a large project encompassing multiple workstreams including but not limited to technology, business requirements, training, and change management. The project will be led by a program manager with multiple project managers facilitating workstreams.

    The project team will collaborate with Northwoods Consulting and multiple business teams to develop a co-owned project plan and project documents. Project managers are expected to have strong facilitation, documentation, and business problem solving skills, and the ability to manage multiple work streams within the project. In addition to managing workstream project documents and facilitating meetings, they support the project by assessing needs and documenting options, managing requirements gathering, and creating various project documents.

    Project Scope

    Scope includes project initiation, requirements gathering, planning, technical, implementation, change management, training, implementation and Traverse post-implementation support transition to operations and IS teams. Post implementation, Traverse will :

  • Integrate electronic forms and documents.
  • Provide automated workflow for internal and external collaboration and document availability and management.
  • Improve case file access and management.

    • Expected Benefits

    Ramsey County expects the new Traverse tool to improve workflow, form, document, and information management and :

  • Provide more timely response to residents.
  • Improve workload management.
  • Eliminate manual processes and paper.
  • Automate workflows and communication between workers, providers, and residents.
  • Reduce the risk of human error and missed information and lost information.
  • Simplify sharing information when needed and appropriate.
  • Become in line with other Minnesota counties using digitized and automated case file management.

    • Improve the security of gathered, shared, and stored information

    Primary Responsibilities and Deliverables

  • Understands the Project drivers and expected business outcomes.
  • Develops the project management plans in collaboration with key stakeholders including the vendor to achieve business outcomes.
  • Facilitates the day-to-day aspects of Project schedule, scope, and quality.
  • Collaborates as necessary to elicit, document, prioritize, and follow through to completion business and solution- related requirements.
  • Develops and coordinates application support training with the vendor.
  • Logs and follows through to disposition Project-related risks, action items, issues, and decisions.
  • Performs risk management; escalates issues and risks as needed.
  • Provides complete transparency to project performance.
  • Controls scope to achieve value within the approved time and cost; recommends timely corrective actions.
  • Collaborates to develop a workstream transition plan.
  • Monitors progress and reports status.
  • Other duties as assigned.

    • Primary Deliverables :

  • Project Management Plans

    • Scope statement

  • Work Breakdown Structure
  • Project Schedule
  • RAID Register

    • Risks

  • Action Items
  • Issues
  • Decisions
  • Documented, prioritized, and fulfilled business and solution-related requirements (as applicable)
  • As applicable, project deliverables including Training Content Development and Coordination
  • Communication Plan
  • Quality Management Plan
  • Workstream Transition Plan
  • Status Reports

    • Candidate Qualifications

    Mandatory Qualifications :

  • B.S. or B.A. degree (4 year)
  • 5+ years experience as a senior project manager including an application implementation
  • Demonstrated ability to elicit and document business requirements and create process flows
  • Ability to collaborate with a vendor for application support training
  • LOCAL to the Twin Cities metro area

    • Desired Qualifications :

  • Experience managing technology projects in state, county, or city governments or non-profit sector
  • PMP certification from PMI, or other Project management certification
  • Demonstrated competency in small group facilitation and business relationship management
  • Note : Diverse and bilingual candidates are strongly encouraged to apply.

    • Skills and Abilities :

  • Business acumen
  • Elicitation skills
  • Relationship-building skills
  • Practical and pragmatic process-orientation; efficient and effective
  • Has or can quickly earn trust and credibility with stakeholders and Project team through action and transparency
  • An " honest broker can deliver bad news in good ways
  • Ability to communicate up-down-and-across
  • Influencing skills
  • Analytical, strategic, creative, and systems thinking skills
  • Ability to determine priorities, plan workload, and meet deadlines
  • General management skills
  • Ability to analyze problems, identify and evaluate options, and implement solutions
  • Knowledge of Project management best practices; ability to adapt to the needs of the organization / Project.
  • Performs at high levels under pressure, even during organizational chaos
  • Coachable; open and receptive to continual feedback
  • Proficient in MS Office suite and collaboration tools

    • Project Environment and Schedule

    Project Environment :

  • Ramsey County is committed to racial equity, diversity and inclusion and the prevention of workplace violence.
  • The Project is sponsored by the EPMO, a division within the Enterprise and Administrative Department, in the Information and Public Records Service Team.
  • The consultant resource for this position will be managed by the Enterprise Project Management Office.
  • The Project Manager consultant will report to a Program Manager and work with program team members including sponsors, functional leads, technical resources, external staff and departmental subject matter experts. Work will be primarily conducted during standard business hours. The resource is required to be onsite as required. There are no " set days to be on site; rather, the requirement to be onsite is on an " as needed basis.
  • Ramsey County is operating in a flexible workplace environment. This means that Ramsey County employees work primarily off-site, but in-office work may be required from time to time.

    • Project Schedule :

  • Anticipated Project Start Date : 1 / 6 / 25
  • Anticipated Duration : 12 / 31 / 25
  • Estimated Hours : 15-25 hours on average per week
  • The County will retain the option to extend the work orders in increments as determined by County staff.

    • Disclaimers :

  • Submission of documents does not guarantee future work, and work cannot start until a Statement of Work (SOW) under the Cooperative Contract has been fully executed by the organization and the County.

    • The County expressly reserves the right to amend or withdraw any request at any time, may reject any or all responses, and may waive any informalities or irregularities in responses to be deemed in the best interest of the County