Description
Under the direct supervision of the Center Executive Director, the Camp Program Director will provide direct leadership and oversight to all programming at day camp YMCA Camp Cristina The senior director will be responsible for creating and implementing an integrated program strategy to support membership while delivering services as outlined by the association to include organization-wide standards and consistencies throughout all programs. The Camp Senior Program Director will provide supervision to multiple department staff teams driving superior program quality, ensuring all programs support membership, increasing program enrollments, and enhancing the member / participant experience. This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and / or exceed goals for member / participant satisfaction, financial management and overall growth.
Critical areas of expertise include : leading others and working in teams, highly organized multi-program management, delivering and managing robust programs focusing on quality, proven results in growth in programs, successfully overseeing part-time and entry-level teams and interviewing, hiring and onboarding associates.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :
Program Quality and Growth
- Provides direct leadership and supervision to youth and adult programming focus on an integrated program strategy that supports membership. Provides quality service and communication to members and program participants and ensures an excellent Y program experience for all participants. Strategically leads associate and volunteer recruitment, training and development and overall program growth and quality.
- Provides support to all summer and holiday camp program operations. Supports the Camp Director in camp planning, camp associate recruitment and training ensuring the delivery of a fun and safe camp experience that supports membership. Ensures that the camp team operates efficiently and employs a continuous improvement model to meet and / or exceed goals for participant satisfaction, financial management and overall growth in all camping programs.
- Maintains quality and ensures that the needs of the members and the community are met within departments and program areas through an integrated program strategy that supports membership.
- Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipate and exceed expectations consistently throughout programs.
- Develops and implements association survey and measurement strategies and action plans - Seer Base Metrics and NPS.
- Develop and executes program ciriculum that provides an inclusive experiences that creates lifelong memories in an environment that awakens the imagination, inspires dreams and provides a sense of achievement and belonging.
- Leads strategy implementation to achieve strategic plan targets for programming.
- Generates and / or analyzes program enrollment, and revenue to monitor and report on achievement of goals.
- Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives.
Team Leadership
Hires, develops, trains, motivates and retains a committed team passionate about the YMCA's mission, safety and service to members, and the Tampa Y promise.Provides direct supervision to all direct reports and ensures their professional development and success.Supervises and leads program teams to create and maintain meaningful and impactful relationships.Manages associate schedules and payroll for departments ensuring efficient use of resources occurs within programs at all times.Ensures compliance with all federal, state and county laws and regulations related to payroll, licensing, child labor laws, etc.Completes all job related, supervisory and other trainings as required.Participates and leads in all innovations teams, task forces, and association activities as assigned.Leads all assigned tasks as assigned.Attends conferences, trainings, and certification programs as required or assigned.Safety and Risk Management
Ensures all Tampa Y program standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.Ensures all program associates are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents / accidents according to risk management procedures.Maintains proper records, including associate certifications, meetings, and trainings.Schedules associates and volunteers in accordance to safety and program needs and ensures all safety and program ratios are followed.Monitors programming to adhere to all state, local and YMCA health & safety regulations.
Requirements
Education / Experience Required :
BA / BS in Business, Recreation, Psychology or related fieldsMinimum of three years experience in youth related programs with supervisory and payroll management experience required.Budget responsibility exceeding $500,000 annually with track record of maximizing operating marginExperience serving on leadership team of a Y (or similar), and / or camping backgroundProven results in increasing program quality and growth through exceptional planning and organizational skills.Highly motivated with the consistent ability to meet or exceed goals, cultivate and retain program participants.Ability to quickly build rapport and develop effective relationships with program prospects and others to achieve goals.Consistently self-driven and goal-oriented with the ability to set effective team and individual goals and take ownership for results.Demonstrated ability to multi-task and adapt to changing contexts and priorities.Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.Proficient in using email, Internet, and other PC-based applications with the ability to learn and adapt to new technology.Certifications / Trainings Required :
Must obtain within 30 days of employment and then maintain current certifications in CPR, First Aid, AED and Oxygen Administration.Maintain other required certifications as stated in the training matrix.WORK ENVIRONMENT AND PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to :
The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations.While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone / smart device.Ability to instruct and observe participants during program activities.The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions.Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting.Ability to sit and reach, and must be able to move around the work environment.Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility.Must have flexibility and the ability to adapt to changing circumstances.Ability to lift and move a minimum of 30 pounds.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.Ability to work in a variety of environments, specifically those subject to extreme humidity / dampness, heat and cold.The noise level in the work environment is usually moderate to high.This position requires reliable transportation and willing to travel, if needed.This position may require availability to work flexible hours including evenings, weekends, and holidays as needed.Must be able to perform all duties and functions of those that are supervised
