Floor Manager

Epice - BirminghamBirmingham, AL, US

10 days ago

Job description

We are looking for a motivated and experienced Floor Manager to join our Front of House team. The Floor Manager is responsible for aiding service with a variety of duties from service training, hosting, expo, guest relations, wine sales, and special event planning.

We are looking for someone with experience, passion for hospitality, a creative can-do mentality, and the ability to take coaching.

Floor Manager Roles and Responsibilities

Purport a culture of cohesive teamwork throughout each shift; be involved

Keep track of progress in newly hired staff, specifically in regards to skill sets and attitude
Maintain composure and mindfulness when coaching team members
Hold service team to the standards laid out in our training.
Ability to learn wine knowledge and to coach new staff on the beverage program
Organization and execution of expo station
Running the front at the host stand, with, or in place of a host;
Appropriately pacing service for optimal experiences not simply for cover counts or servers financial gain
Supporting our team through delegation as well as hands-on help;
Handling any issues that arise with guests in a thoughtful and professional manner;
Handling any issues that arise with team members in a mindful and professional manner;
Expediting food effectively at the window;
Keeping eyes on all functions of service, including marking, running food, striking, side work, seating, bartending, wine service, etc…

Floor Manager Requirements and Qualifications

Education : High School Diploma or equivalent, preferably BA in a related field.

Relevant Work Experience : 3+ years of related food, beverage, and / or service experience.

Certification / Achievements : Food Sanitation Certification and Graduate of a Leadership Development Program, as well as Sommelier Certifications are preferred.

Communication Skills : Effective verbal and written communication skills.

Leadership Skills : Proven capabilities to lead, inspire, and manage team performance effectively.

Physical Requirements : Ability to frequently lift up to 50 pounds, ability to utilize stairs regularly, stamina to work 40 hours+ per week.

Compensation Details

Compensation : Salary / Hourly (Based on Experience)

Benefits & Perks : Health Insurance, Dental Insurance, Vision Insurance, Potential Bonuses, Dining Discounts

Required Skills

Service Training

Guest Relations

Wine Sales

Special Event Planning

Coaching

Teamwork

Staff Management

Wine Knowledge

Communication

Leadership

Problem Solving

Time Management

Physical Strength