This position is responsible for providing a best in class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals.
Position Accountabilities
- Provide excellent customer experience
- Perform basic customer and cash transactions
- Balance cash each day
- Identify referral opportunities to contribute to branch goals
- Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA / AML Policy and Procedures
- Identify risk and escalate concerns through proper channels
- Develop and maintain knowledge of bank products, services, including other lines of business
- Ability to learn and adapt to changing digital channels
- Other duties as assigned
Organizational Relationship
This position is supervised by the assigned leader of the branch.
Position Qualifications
Education & Experience
High school diploma or equivalent requiredPrevious cash handling experience preferredPrevious customer service experience requiredKnowledge & Skills
Excellent customer service skillsExcellent oral and written communication skillsAbility to exercise sound business judgmentProficient computer skillsAbility to handle multiple tasks with attention to detailsFlexible, able to adapt to changeShifts may vary for each position offering, depending on business needAble to stand for extended periods of time and lift objects up to 30 poundsTravel to branches according to business needWe are proud to be an EEO / AA employer, Minority / Female / Disability / Veteran. We maintain a drug-free workplace.