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Product Manager - Remote

Product Manager - Remote

ADEX CorporationDFW, TX
30+ days ago
Salary
$51.00–$54.50 hourly
Job type
  • Remote
Job description

Job Description :

The consumer product marketing group is looking for a smart, self-starter to join our team! We are seeking an analytics expert to support customer retention, churn management, pricing & promotion performance and product simplification. This team member is a critical part of the team driving improved customer experiences and business performance.

Responsibilities :

  • Manipulate large data files
  • Accurately & quickly pinpoint trends, anomalies and opportunities
  • Succinctly summarize results
  • Translate insights into actionable plans
  • Build simple & complex business impact analyses and forecasts
  • Lead results reporting and analysis related to expiring promotion offers & discounts, capturing aggregate and key metric performance
  • Integrate and matrix results across related activity ( call volumes, offer utilization rates)
  • Support strategic planning & customer experience improvements through targeted analyses
  • Manage expiring discount financial forecast, model enhancements and data assumptions
  • Support base management scrum team, retention plans and service simplification through ad hoc analyses
  • Maintain data integrity through core team and cross functional validation
  • Run queries / data pulls
  • Analyze customer profile data, billing, CLV, propensity etc.
  • Meet with key stakeholders to audit, validate and assess customer trends
  • Prepare forecasts
  • Attend planning and scrum team meetings
  • Work with department Director daily

Required Qualifications :

  • Bachelor's degree or equivalent experience required, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics
  • years' experience in subscription industry, preferably Telecommunications
  • Prefer strong understanding of services billing, pre-billing, service & equipment codes
  • Intimate knowledge of key analytics tools & processes
  • Prefer experience with Data query, manipulation and / or visualization tools ( Sql, Alteryx, Tableau)
  • Advanced experience with Microsoft Excel
  • Familiarity with retention business performance drivers, churn, recurring revenue / wallet share, upsell, operating expense
  • Strong communication skills with the ability to connect quickly and credibly in a virtual environment
  • Detail-oriented, self-motivated, proactive, and results-driven with a passion for delivering the optimal customer experience
  • Degree Requirements- Bachelor's degree or equivalent experience required, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics.