Restoration Business Development Manager

About Our Client :

Our Client seeks a Business Development Specialist to join their franchise organization that provides services to clean up and repair damage to commercial properties due to water, fire, mold, storm, or other disasters. Their 50-year heritage is one of innovation, resourcefulness, empathy, and outstanding customer service. Known for its innovation, our Client has pioneered many processes and services that have helped shape the property damage restoration industry. Our Client's franchise network focuses on delivering the highest quality services in communities, towns, and cities across North America. Having created a synergy of excellence, expertise, and experience that is second to none, their passion for quality drives everything they do.

Job Summary :

The Business Development Specialist is an outside sales position that will prospect and build new account relationships while growing and maintaining the existing account base in the property mitigation and restoration industry. The BDS will develop and implement relationships with insurance agents / adjusters, property management companies, and other business verticals in an assigned territory. The BDS role relies on maintaining and enhancing revenues and increasing market share while helping to provide a superior level of service by working closely with quality assurance and operations to support and assure that offices are delivering on promises and commitments made.

Primary Duties :

• Update CRM (Luxor and RMS) with accounts, vendors, and DRPs
• Execute bi-weekly communications and drip campaigns
• Coordinate meetings and presentations to build relationships
• Support company's associations and key account retention
• Collaborate with Sales, Marketing, and Operations for positive client experiences
• Grow commercial accounts and recruit new key accounts
• Set and communicate expectations with all parties
• Assist with SLAs, onboarding, and training for new accounts
• Manage Luxor and RMS software and follow sales budgets
• Help achieve high Net Promoter Scores (NPS)
• Support ERTPMs / RPMs with client expectations and documentation
• Oversee overall client experience and build trust throughout projects

Secondary Duties :

Maintain a strong field presence while balancing administrative tasks

Participate in on-call rotation and Sales / Marketing events

Execute and manage Emergency Preparedness Plans for commercial accounts

Resolve complaints professionally and promptly

Collaborate with Sales and Marketing to build lasting relationships

Provide management feedback from field observations

Apply Priority Management principles to optimize scheduling

Attend bi-weekly Sales, Marketing, and GS&R meetings

Share Office365 calendar with supervisor

Follow company policies in the All-Team Handbook

High Level Job Responsibilities :

Join emergency services during 'All Hands-On Deck' scenarios

Engage in ongoing problem-solving and continuous improvement

Support on-site during losses to deliver top results

Participate in company social events, goal setting, team meetings, and other team engagement opportunities

Qualifications :

Associate or bachelor's degree in Sales, Marketing, or Communications (preferred)

Experience in marketing, sales, and customer service

Highly organized with strong task prioritization skills

CRM experience (Salesforce, Luxor, etc.)

Excellent written and verbal communication

Proficient in Microsoft Office

Dependable transportation and smartphone

Appropriate attire

Fun and outgoing personality

Able to lift 50 pounds and carry at least 20 feet

Able to climb two flights of stairs while carrying 30 pounds

Pay Structure :

65,000 - $75,000 base pay, plus commission (potential up to $110,000 - $115,000)

Commissions are paid quarterly, plus a ramp-up guarantee through training

Benefits :

Company car

Company card

Uniform

Laptop & cell phone provided, along with company apparel swag

1 week PTO

Relocation may be offered at 5K for talent seeking to move (over 50 mi)

Career growth

Positive and compassionate work culture

All applicants are subject to a background check and must pass before being considered.

Posting Statement :

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.