Service Advisor

Job Description

Job Description

The Serra Auto Campus is currently looking for a Service Advisor to join our growing team! At the Serra Auto Campus we are home to Lexus, Porsche, BMW, and Mercedes-Benz. The right individual for this role will have a customer-focused mindset, the ability to perform at a high level within a team environment, the ability to handle multiple tasks simultaneously, a strong drive for individual & team success, and is looking for a long-term career.

Benefits : Competitive Pay

Flexible Working Hours

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401(K)

Paid Training Opportunities for Career Growth

Service Advisor Responsibilities :

Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend maintenance based on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time and contact

Monitor the progress of each vehicle throughout the day, and update customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

Service Advisor Requirements :

Proven record of achieving exceptional customer satisfaction

Past experience as a service advisor, assistant lane manager or service consultant

Very energetic personality

A desire for a long-term career with a growing organization

Personal and professional integrity

Computer skills and willingness to learn new programs

Ability to multi-task throughout the day

Ability to work within a team environment

Serra Auto Campus is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.