Registered Nurse-Triage

Position Summary

Under direction, assists physicians with triaging patient calls, health education / promotion, electronic medical record (EMR) chart management, coordination of patient care and clinical protocols as needed. Assesses patient symptoms or needs, in person or by phone, to determine priority of treatment.

Job Responsibilities

• Triages patient telephone and electronic inquiries; responds based on protocol or physician instructions. Assesses the need for an appointment and schedules if needed. Documents symptoms and instructions in the patient’s electronic medical record.
• Contacts patients to communicate test results as directed by the physician.
• Records medical information within the patients’ electronic medical record as instructed by the physician, such as historical immunizations and other health maintenance updates.
• Oversees / maintains inventory of supplies, equipment and / or reagents, ensuring clinical area is adequately stocked; delegates duties as needed. May order supplies / equipment / reagents or ensure needs are escalated appropriately. May assist with cost control.
• Attends workshops, seminars and / or conferences to keep abreast of standards and best practices within the field. Disseminates information to colleagues and / or staff as appropriate.
• Participates in safety programs and orientation of new staff. Ensures infection control compliance. Assists in reviewing policies and procedures, ensuring staff compliance and provides feedback on any policy change needs to the management team.
• May provide coverage of floor staff and assist provider during examination, testing, and treatment of patients as needed.
• Coordinates multidisciplinary health care services and arranges diagnostic tests as ordered by physicians.
• As needed, administers appropriate injections and medications as ordered by medical providers in compliance with state law and clinic guidelines. Educates patients and staff on pharmacological / drug effects and protocol requirements, if applicable.
• May be responsible for the precertification and preauthorization of prescriptions and for routing pended prescription refill orders to the physicians.

Education

Experience

Approximately 2 or more years of related work experience as an RN in a physician practice or hospital setting.

Knowledge, Skills and Abilities

Licenses and Certifications

Working Conditions / Physical Demands