ID : 555321
Location : Norfolk Va, US
job-location.job-location-inline { display : inline; }
Supervisor, Intermodal (Truck)
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Position Summary
Responsible for the supervision of the assigned Intermodal Door team and oversees the day-to-day dispatch of all import and export loaded containers to ensure shipments are received and delivered in an efficient and timely manner. Manages to ensure standard processes are followed by direct reports and ensures work load is evenly distributed. Handles and resolves elevated issues by working with other internal departments and external customers. Looks for ways to improve Best Practices and communicates to upper management. Is cognizant that their work affects not just the Intermodal Department, but can have an impact on all other departments within the company.
Functions & Duties
Description % of Time Spent
- Service Delivery Coordination 30%
Manages the overall movement of containers to ensure door appointments are met and cargo is loaded / delivered timely
Works collaboratively with internal departments to expedite transport, including but not limited toOverseas Offices
Home officeCustomer serviceOperationsSalesTradeManages a significant volume of telephone and written communication within agreed upon Service Level AgreementsServes as an elevated contact for service related issues or requestsAssists sales team with operational questions and / or service limitations prior to filing customer contractsCost Management 25%Scrutinizes accessorial charges to ensure the team is notifying and rebilling the customer for additional transport related expenses including but not limited to
Pre-PullsRevenue generating trucker yard and container yard storageMulti-stopsDrop and picksIdentifies opportunities through macro analysis of customer locations for cost savings which includes match backs / one waysRefreshes data daily in match back databaseAnalyze the results and provide dispatchers with potential moves to matchDetermines, if requested by vendors, whether accessorial charges are applicableIdentifies ways to improve Best PracticesMonitors idle cargo to avoid port / rail storage at company expenseMonitors vendor work order discrepancies and serves as elevated contactMonitors idle aging containersGuarantees storage charges at rails / ports for service related issues or when applicable based on a service contractAssists management in the implementation / management of cost savings initiatives and identifying Additional cost savings opportunitiesApproves spot rates by vendors that do not fall within established house carrier ratesDispatch Management 25%Delegates work assignments
Allocates proper work coverage to ensure all duties can be completed on a daily basis byMonitors staffing levelsApproves / Denies vacation requestsMonitors absenteeism and tardiesRe-allocates staff as needed to support daily / weekly volume levelsEnsures associates adhere to company / departmental policy and proceduresCommunicate changes to policies and procedures through written and verbal communicationServes as Intermodal Technical expertAssists team members with minor operational issuesResolves or elevates as needed major operational issues / problems / questionsAct as role model while simultaneously promoting exceptional customer service within the teamCompile weekly key performance indicatorsProvide ongoing feedback on employee performanceEstablishes goals and sets expectations for subordinatesVendor Management 15%Monitors and reports trucker performance
Takes part in truck vendor meetingsDevelops and maintains rapport with truck vendorsMonitor truck distributionKnowledge, Skills, Abilities
Solid working knowledge of Intermodal Transportation operating processProficient computer skills to include Microsoft Office applicationsDetail-oriented person with strong organizational skillsWorks Collaboratively within a teamPossesses excellent written and verbal communication skillsDemonstrates strong customer service skills and passionDemonstrates a sense of urgencyGood interpersonal, organizational and problem solving skillsCan work under pressure in a fast paced environmentAbility to work independentlyMaintains a high level of professionalismQualifications
Education
Required / Preferred Education Level
Required High School Diploma or GED
Preferred Bachelor’s Degree
Work Experience
Experience Years of Experience Description
General Experience 1-3 years
Come along on CMA CGM’s adventure! CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.
buttontexte75ea3efaa2e5ba9 a{ border : 1px solid transparent; } .buttontexte75ea3efaa2e5ba9 a : focus{ border : 1px dashed #e20101 !important; outline : none !important; }buttontext854828d9dec16979 a{ border : 1px solid transparent; } .buttontext854828d9dec16979 a : focus{ border : 1px dashed #e20101 !important; outline : none !important; }Nearest Major Market : Hampton Roads
%20LLC){kind=logo}